§371.117. Must I provide individual shippers with my policies concerning cancellation, deposits, and refunds?
49 C.F.R. § 371.117
You must disclose prominently on your Internet website and in your agreements with prospective shippers your cancellation policy, deposit policy, and policy for refunding deposited funds in the event the shipper cancels an order for service before the date an authorized household goods motor carrier has been scheduled to pick up the shipper's property.
You must maintain records showing each individual shipper's request to cancel a shipment and the disposition of each request for a period of three years after the date of a shipper's cancellation request. If you refunded a deposit, your records must include:
Proof that the individual shipper cashed or deposited the check or money order, if the financial institution provides documentary evidence; or
Proof that you delivered the refund check or money order to the individual shipper.
Notes, amendments, and revision history
Amendments
[75 FR 72996, Nov. 29, 2010, as amended at 88 FR 80179, Nov. 17, 2023]
Source
Source: 75 FR 72996, Nov. 29, 2010, unless otherwise noted.
Authority
Authority: 49 U.S.C. 13301, 13501, and 14122; subtitle B, title IV of Pub. L. 109-59; and 49 CFR 1.87.
Source
Source: 45 FR 68942, Oct. 17, 1980, unless otherwise noted. Redesignated at 61 FR 54707, Oct. 21, 1996.
Amendments
[75 FR 72996, Nov. 29, 2010, as amended at 88 FR 80179, Nov. 17, 2023]