§9.19. Provision of reliable 911 service. — Inbound Citations

(f) Covered 911 service providers that cease covered operations under § 9.19 must notify the Commission by filing a notification under penalty of perjury no later than 60 days after the cessation of service.

(h) All cable, satellite, wireless, wireline, interconnected VoIP, and covered 911 service providers (as defined in § 9.19(a)(4) of this chapter) shall notify any official at a 911 special facility who has been designated by the affected 911 special facility as the provider's contact person(s) for communications outages at the facility of any outage that potentially affects that 911 special facility (as defined in § 4.5(e)) in the following manner:

(1) To ensure prompt delivery of outage notifications to 911 special facilities, cable, satellite, wireless, wireline, interconnected VoIP, and covered 911 service providers shall exercise special diligence to identify, maintain, and, on an annual basis, confirm current contact information appropriate for 911 outage notification for each 911 special facility that serves areas that the service provider serves.

(2) Cable, satellite, wireless, wireline, interconnected VoIP, and covered 911 service providers' 911 outage notifications must convey all available material information about the outage. For the purpose of this paragraph (h), “material information” includes the following, where available:

(i) An identifier unique to each outage;

(ii) The name, telephone number, and email address at which the notifying cable, satellite, wireless, wireline, interconnected VoIP, or covered 911 service provider can be reached for follow up;

(iii) The name of the cable, satellite, wireless, wireline, interconnected VoIP, or covered 911 service provider(s) experiencing the outage;

(iv) The date and time when the incident began (including a notation of the relevant time zone);

(v) The types of communications service(s) affected;

(vi) The geographic area affected by the outage;

(vii) A statement of the notifying cable, satellite, wireless, wireline, interconnected VoIP, or covered 911 service provider's expectations for how the outage potentially affects the 911 special facility (e.g., dropped calls or missing metadata);

(viii) Expected date and time of restoration, including a notation of the relevant time zone;

(ix) The best-known cause of the outage; and

(x) A statement of whether the message is the notifying cable, satellite, wireless, wireline, interconnected VoIP, or covered 911 service provider's initial notification to the 911 special facility, an update to an initial notification, or a message intended to be the service provider's final assessment of the outage.

(3) Cable, satellite, wireless, wireline, interconnected VoIP, and covered 911 service providers' 911 outage notifications must be transmitted by telephone and in writing via electronic means in the absence of another method mutually agreed upon in writing in advance by the 911 special facility and the covered 911 service provider.

(4) Cable, satellite, wireless, wireline, interconnected VoIP, and covered 911 service providers shall provide a 911 outage notification to a potentially affected 911 special facility as soon as possible, but no later than within 30 minutes of discovering that they have experienced on any facilities that they own, operate, lease, or otherwise utilize, an outage that potentially affects a 911 special facility, as defined in § 4.5(e).

(5) Cable, satellite, wireless, wireline, interconnected VoIP, and covered 911 service providers shall communicate additional material information to potentially affected 911 special facilities in notifications subsequent to the initial notification as soon as possible after that information becomes available, but cable, satellite, wireless, wireline and interconnected VoIP providers shall send the first follow-up notification to potentially affected 911 special facilities no later than two hours after the initial contact. After that, cable, satellite, wireless, wireline, interconnected VoIP, and covered 911 service providers are required to continue to provide material information to 911 special facilities as soon as possible after discovery of the new material information until the outage is completely repaired and service is fully restored.

(i) All cable, satellite, wireless, wireline, interconnected VoIP, and covered 988 service providers shall notify any official at a 988 special facility who has been designated by the affected 988 special facility as the provider's contact person(s) for communications outages at the facility of any outage that potentially affects that 988 special facility (as defined in § 4.5(f)) in the following manner:

(1) To ensure prompt delivery of outage notifications to 988 special facilities, covered 988 service providers shall exercise special diligence to identify, maintain, and, on an annual basis, confirm current contact information appropriate for outage notification for each 988 special facility that serves areas that the service provider serves.

(2) Covered 988 service providers' outage notifications must convey all available material information about the outage. For the purpose of this paragraph (i), “material information” includes the following, where available:

(i) An identifier unique to each outage;

(ii) The name, telephone number, and email address at which the notifying 988 service provider can be reached for follow up;

(iii) The name of the covered 988 service provider experiencing the outage;

(iv) The date and time when the incident began (including a notation of the relevant time zone);

(v) The types of communications service(s) affected;

(vi) The geographic area affected by the outage;

(vii) A statement of the notifying covered 988 service provider's expectations for how the outage potentially affects the special facility (e.g., dropped calls or missing metadata);

(viii) Expected date and time of restoration, including a notation of the relevant time zone;

(ix) The best-known cause of the outage; and

(x) A statement of whether the message is the notifying covered 988 service provider's initial notification to the special facility, an update to an initial notification, or a message intended to be the service provider's final assessment of the outage.

(3) Covered 988 service providers' outage notifications must be transmitted by telephone and in writing via electronic means in the absence of another method mutually agreed upon in writing in advance by the special facility and the service provider.

(4) Covered 988 service providers shall provide an outage notification to a potentially affected 988 special facility as soon as possible, but no later than within 30 minutes of discovering that they have experienced on any facilities that they own, operate, lease, or otherwise utilize, an outage that potentially affects a 988 special facility (as defined in § 4.5(f)).

(5) Covered 988 service providers shall communicate additional material information to potentially affected 988 special facilities in notifications subsequent to the initial notification as soon as possible after that information becomes available, but providers shall send the first follow-up notification to potentially affected 988 special facilities no later than two hours after the initial contact. After that, covered 988 service providers are required to continue to provide material information to the special facilities as soon as possible after discovery of the new material information until the outage is completely repaired and service is fully restored.

(J) For purposes of the requirement in § 4.9(h) of this chapter to notify 911 special facilities about outages that potentially affect them, only entities described in paragraphs (a)(4)(i)(A) through (D) of this section are “covered 911 service providers.”

(J) For purposes of the requirement in § 4.9(h) of this chapter to notify 911 special facilities about outages that potentially affect them, only entities described in paragraphs (a)(4)(i)(A) through (D) of this section are “covered 911 service providers.”

(J) For purposes of the requirement in § 4.9(h) of this chapter to notify 911 special facilities about outages that potentially affect them, only entities described in paragraphs (a)(4)(i)(A) through (D) of this section are “covered 911 service providers.”

(1) Each NGCS and ESInet covered 911 service provider defined in § 9.19(a)(4)(i)(C) or (D) shall submit a one-time report to the Commission describing its specific actions and plans to enable NG911 interoperability consistent with § 9.19(a)(19) within 18 months of a Public Notice announcing a compliance date for this paragraph and filing guidelines.

(J) For purposes of the requirement in § 4.9(h) of this chapter to notify 911 special facilities about outages that potentially affect them, only entities described in paragraphs (a)(4)(i)(A) through (D) of this section are “covered 911 service providers.”

(1) Each NGCS and ESInet covered 911 service provider defined in § 9.19(a)(4)(i)(C) or (D) shall submit a one-time report to the Commission describing its specific actions and plans to enable NG911 interoperability consistent with § 9.19(a)(19) within 18 months of a Public Notice announcing a compliance date for this paragraph and filing guidelines.

(d) For covered 911 service providers described at paragraphs (a)(4)(i)(E) through (I) of this section, compliance with the reliability requirement at paragraph (b) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs. For all covered 911 service providers, compliance with the benchmarks at paragraphs (c)(1)(i), (c)(2)(i), and (c)(3)(i) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs.

(d) For covered 911 service providers described at paragraphs (a)(4)(i)(E) through (I) of this section, compliance with the reliability requirement at paragraph (b) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs. For all covered 911 service providers, compliance with the benchmarks at paragraphs (c)(1)(i), (c)(2)(i), and (c)(3)(i) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs.

(d) For covered 911 service providers described at paragraphs (a)(4)(i)(E) through (I) of this section, compliance with the reliability requirement at paragraph (b) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs. For all covered 911 service providers, compliance with the benchmarks at paragraphs (c)(1)(i), (c)(2)(i), and (c)(3)(i) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs.

(d) For covered 911 service providers described at paragraphs (a)(4)(i)(E) through (I) of this section, compliance with the reliability requirement at paragraph (b) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs. For all covered 911 service providers, compliance with the benchmarks at paragraphs (c)(1)(i), (c)(2)(i), and (c)(3)(i) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs.

(d) For covered 911 service providers described at paragraphs (a)(4)(i)(E) through (I) of this section, compliance with the reliability requirement at paragraph (b) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs. For all covered 911 service providers, compliance with the benchmarks at paragraphs (c)(1)(i), (c)(2)(i), and (c)(3)(i) of this section will not be required until 18 months from the date of issuance of a Public Notice announcing a compliance date for those paragraphs.

(1) Each NGCS and ESInet covered 911 service provider defined in § 9.19(a)(4)(i)(C) or (D) shall submit a one-time report to the Commission describing its specific actions and plans to enable NG911 interoperability consistent with § 9.19(a)(19) within 18 months of a Public Notice announcing a compliance date for this paragraph and filing guidelines.

(b) All covered 911 service providers shall take reasonable measures to provide reliable 911 service that ensures physical diversity, operational integrity, and network monitoring for their covered 911 facilities. Performance of the elements of the certification set forth in paragraphs (c)(1) through (3) of this section shall be deemed to satisfy the requirements of this paragraph (b). If a covered 911 service provider cannot certify that it has performed a given element, the Commission may determine that such provider nevertheless satisfies the requirements of this paragraph (b) based upon a showing that it is taking alternative measures with respect to that element that are reasonably sufficient to mitigate the risk of failure, or that one or more certification elements are not applicable to its network.

(i) Within 18 months of a Public Notice announcing a compliance date for this paragraph (a)(2) and filing guidelines, a certifying official of each covered 911 service provider shall submit a certification to the Commission that addresses the elements of reliability listed in § 9.19(c)(1) through (3).

(b) All covered 911 service providers shall take reasonable measures to provide reliable 911 service that ensures physical diversity, operational integrity, and network monitoring for their covered 911 facilities. Performance of the elements of the certification set forth in paragraphs (c)(1) through (3) of this section shall be deemed to satisfy the requirements of this paragraph (b). If a covered 911 service provider cannot certify that it has performed a given element, the Commission may determine that such provider nevertheless satisfies the requirements of this paragraph (b) based upon a showing that it is taking alternative measures with respect to that element that are reasonably sufficient to mitigate the risk of failure, or that one or more certification elements are not applicable to its network.

(i) Within 18 months of a Public Notice announcing a compliance date for this paragraph (a)(2) and filing guidelines, a certifying official of each covered 911 service provider shall submit a certification to the Commission that addresses the elements of reliability listed in § 9.19(c)(1) through (3).

(b) All covered 911 service providers shall take reasonable measures to provide reliable 911 service that ensures physical diversity, operational integrity, and network monitoring for their covered 911 facilities. Performance of the elements of the certification set forth in paragraphs (c)(1) through (3) of this section shall be deemed to satisfy the requirements of this paragraph (b). If a covered 911 service provider cannot certify that it has performed a given element, the Commission may determine that such provider nevertheless satisfies the requirements of this paragraph (b) based upon a showing that it is taking alternative measures with respect to that element that are reasonably sufficient to mitigate the risk of failure, or that one or more certification elements are not applicable to its network.

(i) Within 18 months of a Public Notice announcing a compliance date for this paragraph (a)(2) and filing guidelines, a certifying official of each covered 911 service provider shall submit a certification to the Commission that addresses the elements of reliability listed in § 9.19(c)(1) through (3).