§76.1713. Complaint resolution.
47 C.F.R. § 76.1713
Cable system operators shall establish a process for resolving complaints from subscribers about the quality of the television signal delivered. Aggregate data based upon these complaints shall be made available for inspection by the Commission and franchising authorities, upon request. These records shall be maintained for at least a one-year period.
Notes, amendments, and revision history
Source
Source: 65 FR 53621, Sept. 5, 2000, unless otherwise noted.
Authority
Authority: 47 U.S.C. 151, 152, 153, 154, 301, 302, 302a, 303, 303a, 307, 308, 309, 312, 315, 317, 325, 335, 338, 339, 340, 341, 503, 521, 522, 531, 532, 534, 535, 536, 537, 543, 544, 544a, 545, 548, 549, 552, 554, 556, 558, 560, 561, 562, 571, 572, 573.
Source
Source: 37 FR 3278, Feb. 12, 1972, unless otherwise noted.