§98.32. Parental complaints.
45 C.F.R. § 98.32
The State shall:
Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;
Maintain a record of substantiated parent complains;
Make information regarding such parental complaints available to the public on request; and
The Lead Agency shall provide a detailed description in the Plan of how:
Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and,
A record of substantiated complaints is maintained and is made available.
Notes, amendments, and revision history
Amendments
[81 FR 67581, Sept. 30, 2016]
Authority
Authority: 42 U.S.C. 618, 9857 et seq.
Source
Source: 63 FR 39981, July 24, 1998, unless otherwise noted.
Amendments
[81 FR 67581, Sept. 30, 2016]