§382.111. What services must carriers provide to passengers with a disability on board the aircraft?
14 C.F.R. § 382.111
As a carrier, you must provide services within the aircraft cabin as requested by or on behalf of passengers with a disability, or when offered by carrier personnel and accepted by passengers with a disability, as follows:
Assistance in moving to and from seats, as part of the enplaning and deplaning processes;
Assistance in preparation for eating, such as opening packages and identifying food;
If there is an on-board wheelchair on the aircraft, assistance with the use of the on-board wheelchair to enable the person to move to and from a lavatory;
Assistance to a semi-ambulatory person in moving to and from the lavatory, not involving lifting or carrying the person; or
Assistance in stowing and retrieving carry-on items, including mobility aids and other assistive devices stowed in the cabin (see also 382.91(d)). To receive such assistance, the passenger must self-identify as being an individual with a disability needing the assistance.
Effective communication with passengers who have vision impairments or who are deaf or hard-of-hearing, so that these passengers have prompt access to information the carrier provides to other passengers (e.g. weather, on-board services, flight delays, connecting gates at the next airport).
Notes, amendments, and revision history
Amendments
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
Authority
Authority: 49 U.S.C. 41702 and 41705, Pub. L. 115-254, and Pub. L. 118-63.
Source
Source: Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, unless otherwise noted.
Amendments
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]