Homeland Security Improvement Act
A BILL
To increase transparency, accountability, and community engagement within the Department of Homeland Security, to provide independent oversight of border security activities, to improve training for agents and officers of U.S. Customs and Border Protection, and for other purposes.
Sec. 2 Stakeholder and community engagement
Sec. 3 Establishment of the Office of the Ombudsman for Border and Immigration Related Concerns
“406. Ombudsman for Border and Immigration-Related Concerns
“(a) In general—The Department shall have the position of Ombudsman for Border and Immigration-Related Concerns (referred to in this section as the “Ombudsman”). The Secretary shall appoint an individual as Ombudsman who has a background in immigration or civil liberties law or law enforcement.
“(b) Organizational independence—The Ombudsman shall report directly to the Secretary. The Secretary shall take appropriate action to ensure the independence of the Ombudsman’s office from other officers or employees of the Department engaged in border security or immigration activities.
“(c) Staffing—The Secretary shall take appropriate action to ensure the Ombudsman’s office is sufficiently staffed and resourced to carry out its duties effectively and efficiently.
“(d) Functions—The Ombudsman shall—
“(1) establish an independent, neutral, and appropriately confidential process to receive, investigate, resolve, and provide redress, including immigration relief, monetary damages, or any other action determined appropriate, for complaints, grievances, or requests for assistance from individuals, associations, and employers regarding the border security and immigration activities of the Department;
“(2) conduct inspections of the facilities, including privately owned or operated contract facilities, of U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, and U.S. Citizenship and Immigration Services;
“(3) assist individuals and families who—
“(A) have been victims of crimes committed by noncitizens present in the United States or of violence near the United States border; or
“(B) have been impacted by situations in which the Department has exercised force against an individual, including by use of a firearm, electronic control weapon, explosive device, chemical agent, baton, projectile, blunt instrument, body part, canine, or vehicle;
“(4) identify areas in which individuals, associations, and employers have identified concerns with respect to interacting with U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, or U.S. Citizenship and Immigration Services;
“(5) propose changes in the administrative practices of U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, and U.S. Citizenship and Immigration Services to mitigate problems identified under this section;
“(6) review, examine, and make recommendations regarding the border security and immigration and enforcement activities of U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, and U.S. Citizenship and Immigration Services;
“(7) establish a uniform and standardized complaint process regarding complaints against any individual employed by U.S. Customs and Border Protection or U.S. Immigration and Customs Enforcement for violations of standards of professional conduct that—
“(A) requires the completion of an independent review and investigation not later than 1 year after the receipt of any such complaint;
“(B) requires that complainants receive—
“(i) written confirmation that their complaint was received not later than 60 days after such receipt; and
“(ii) a written summary regarding the outcome of such complaint not later than 30 days after the completion of the review and investigation under subparagraph (A), including findings of fact, recommended action, and available redress;
“(C) features—
“(i) a centralized multilingual online complaint form that includes street address, toll-free telephone number, and electronic mailbox address to permit an individual to file an immigration or border-related complaint and submit supporting evidence through the portal of choice of any such individual; and
“(ii) the posting of multilingual information relating to such form at ports of entry and at U.S. Border Patrol interior checkpoints;
“(D) includes procedures for referring complaints to the Office for Civil Rights and Civil Liberties, the Office of the Inspector General, or other appropriate agency of the Department;
“(E) establishes a publicly accessible national, standardized database capable of tracking and analyzing complaints and their resolution; and
“(F) provides publicly accessible records, with copies of complaints, and their resolutions permanently preserved and available for inspection, while maintaining the confidentiality of complainants’ identities; and
“(8) establish an online detainee locator system for individuals held in U.S. Customs and Border Protection custody.
“(e) Other responsibilities—In addition to the functions set forth in subsection (d), the Ombudsman shall—
“(1) monitor the coverage and geographic allocation of local offices of the Ombudsman, including appointing local ombudsmen for border and immigration related concerns;
“(2) evaluate and take personnel actions (including dismissal), as appropriate, with respect to any employee of the Ombudsman;
“(3) recommend disciplinary action, including contract termination, suspension, and debarment, or termination, suspension, and sanctions, to the appropriate departmental entity regarding any contractor proven to have violated departmental policies or procedures while executing any border security or immigration activity;
“(4) refer to the Inspector General of the Department any complaints of the violation of departmental policies or procedures by any Department employee relating to border security or immigration activity; and
“(5) provide each complainant with a summary of the outcome of any action taken in response to a complaint, grievance, or request for assistance from such complainant, including any findings of fact, recommended action, and available redress.
“(f) Complainants
“(1) Eligibility—Any interested party, including a legal representative, may file a complaint through the complaint process established pursuant to subsection (d)(7).
“(2) Retaliatory action prohibited—Complainants and other individuals identified in a complaint submitted pursuant to this section shall be protected from retaliatory action by law enforcement or by any officer of the United States based on the content of such complaint. No information contained in a complaint that is germane to such complaint may be used as evidence in any removal or criminal proceedings against the complainant or any individual identified in such complaint.
“(3) No effect on removal or criminal proceedings—Neither the filing of a complaint nor the contents of a complaint shall confer immunity or otherwise impact any removal or criminal proceedings against a complainant or an individual identified in such complaint.
“(4) Privacy—No personally identifiable information related to an individual involved in a complaint that could be used to identify such individual may be published.
“(5) Assistance—All complainants shall receive full assistance from the Department in filing complaints, including language assistance, accommodations for disabilities, and accurate and complete responses to their questions.
“(g) Request for investigations—The Ombudsman may request the Inspector General of the Department to conduct inspections, investigations, and audits related to compliance with the requirements under subsections (d), (e), and (f).
“(h) Coordination with Department components
“(1) In general—The Director of U.S. Citizenship and Immigration Services, the Assistant Secretary of U.S. Immigration and Customs Enforcement, and the Commissioner of U.S. Customs and Border Protection shall each establish procedures to provide formal responses to recommendations submitted to such officials by the Ombudsman not later than 60 days after receiving such recommendations.
“(2) Access to information—The Secretary shall establish procedures to provide the Ombudsman access to all departmental records that are necessary to execute the responsibilities of the Ombudsman set forth in subsection (d) or (e) not later than 60 days after the Ombudsman requests such information.
“(i) Public outreach—The Secretary shall—
“(1) take all appropriate action to advise the public regarding the existence, duties, responsibilities, and grievance processes of the Ombudsman’s office; and
“(2) promulgate regulations to ensure—
“(A) the public’s ability to file grievances with the Ombudsman’s office electronically; and
“(B) that absent written permission of all affected parties, all documents submitted to the Ombudsman’s office are used solely by the Ombudsman’s office to advance the purposes described in this section.
“(j) Annual reporting—Not later than June 30 of each calendar year beginning after the date of the enactment of the Homeland Security Improvement Act, the Ombudsman shall submit a report to the Committee on Homeland Security and Governmental Affairs of the Senate, the Committee on the Judiciary of the Senate, the Committee on Homeland Security of the House of Representatives, and the Committee on the Judiciary of the House of Representatives that includes—
“(1) the number and type of complaints received pursuant to this section;
“(2) a summary of the demographics of the complainants who filed such complaints;
“(3) the results of the investigations conducted in response to such complaints, including violations of standards and any disciplinary actions taken;
“(4) the identification of any complaint patterns that could be prevented or reduced by policy training or practice changes;
“(5) an inventory of complaints received pursuant to this section for which action has been taken and the period between the receipt of each such complaint and its resolution;
“(6) an inventory of complaints received pursuant to this section for which action was not taken during the 1-year period immediately following the filing of such complaint, including the period during which each such complaint remained open, and the reason for failing to resolve each such complaint during such 1-year period;
“(7) recommendations that the Ombudsman has made to improve the services and responsiveness of U.S. Citizenship and Immigration Services, U.S. Immigration and Customs Enforcement, and U.S. Customs and Border Protection, and any responses received from each such component or the Department regarding such recommendations; and
“(8) any other information the Ombudsman considers relevant to such report.
“(k) Establishment of Border Communities Liaison Office
“(1) In general—The Ombudsman, in conjunction with the Office for Civil Rights and Civil Liberties of the Department, shall establish a Border Community Liaison Office (referred to in this subsection as the “Liaison Office”) in each U.S. Border Patrol sector on the northern or southern border of the United States.
“(2) Purposes—Each Liaison Office shall—
“(A) foster cooperation between the U.S. Border Patrol, U.S. Customs and Border Protection’s Office of Field Operations, U.S. Immigration and Customs Enforcement, and border communities;
“(B) consult with border communities regarding the development of policies, directives, and programs of the U.S. Border Patrol and the Office of Field Operations and U.S. Immigration and Customs Enforcement; and
“(C) receive feedback from border communities regarding the performance of the U.S. Border Patrol, the Office of Field Operations, and U.S. Immigration and Customs Enforcement.
“(3) Membership—Each Liaison Office shall be comprised of equal representation from the border community and U.S. Customs and Border Protection and U.S. Citizenship and Customs Enforcement, including not fewer than—
“(A) 1 member of the community in which each U.S. Border Patrol sector is located who has expertise in migration, local public safety, civil and human rights, the local community, or community relations;
“(B) 1 member of an Indian tribe (as such term is defined in section 4 of the Indian Self-Determination and Education Assistance Act (25 U.S.C. 5304)) or a tribal organization;
“(C) 1 Border Patrol processing coordinator with significant experience working for the U.S. Border Patrol;
“(D) 1 nonuniformed U.S. Customs and Border Patrol officer with significant experience working for U.S. Customs and Border Protection; and
“(E) 1 Enforcement and Removal Operations agent with significant experience working for U.S. Immigration and Customs Enforcement.”