Keep Call Centers in America Act of 2025

Short title— This Act may be cited as the “Keep Call Centers in America Act of 2025”.

Table of contents— The table of contents for this Act is as follows:

Agency— The term agency means a Federal or State executive agency or a military department.

Artificial intelligence— The term artificial intelligence means a machine-based system that can, for explicit or implicit objectives, infer from the input it receives how to generate outputs such as predictions, recommendations, or decisions that can influence real or virtual environments.

Business entity— The term business entity means any organization, corporation, trust, partnership, sole proprietorship, unincorporated association, or venture established to make a profit, in whole or in part, by purposefully availing itself of the privilege of conducting commerce in the United States.

Call center— The term call center means an operation in which employees (including employees working at one or more facilities or employees working remotely from the home of the employee) receive incoming telephone calls, emails, or other electronic communication for the purpose of providing customer assistance or other service.

Consumer— The term consumer means any individual within the territorial jurisdiction of the United States who purchases, transacts, or contracts for the purchase or transaction of any goods, merchandise, or services, not for resale in the ordinary course of the individual's trade or business, but for the individual's use or that of a member of the individual’s household.

Contracting call center work overseas— The term contracting call center work overseas means transferring the work of a call center, or of one or more facilities or operating units within a call center comprising at least 30 percent of the total volume of the call center or operating unit when measured against the previous 12-month average call volume of operations or substantially similar operations, through a contract or other agreement to another entity who will perform that work outside of the United States.

Customer service communication— The term customer service communication means any telecommunication or wire communication between a consumer and a business entity in furtherance of commerce.

Employer— The term employer means any business enterprise that employs in a call center—

Part-time employee— The term part-time employee means an employee who is employed for an average of fewer than 20 hours per week or who has been employed for fewer than 6 of the 12 months preceding the date on which notice is required.

Relocating and relocation— The terms relocating and relocation refer to the closure of a call center, or the cessation of operations of a call center, or one or more facilities or operating units within a call center comprising at least 30 percent of the total volume of the call center or operating unit, when measured against the previous 12-month average call volume of operations or substantially similar operations, and the transferring of the operations of the call center (or facilities or operating units) to another location outside of the United States.

Secretary— The term Secretary means the Secretary of Labor.

Telecommunication— The term telecommunication means the transmission, between or among points specified by the communicator, of information of the communicator's choosing, without change in the form or content of the information as sent and received.

Wire communication— The term wire communication means the transmission of writing, signs, signals, pictures, and sounds of all kinds by aid of wire, cable, or other like connection between the points of origin and reception of such transmission, including all instrumentalities, facilities, apparatus, and services (among other things, the receipt, forwarding, and delivery of communications) incidental to such transmission.