In general— Not later than 1 year after the date of the enactment of this Act, the head of each agency shall ensure that individuals with LEP can meaningfully access the federally conducted programs and activities of the agency, including by—
adding multilingual functionality to agency digital and information technology systems to identify and track the spoken and written language needs of people who engage with the agency and to provide documents and content in other languages;
recognizing, as an alternative to using qualified interpreters or translators, the use of demonstrably bilingual staff of the agency that have been assessed and are qualified to deliver accurate and effective communication as an appropriate method of providing language assistance;
acknowledging that, when qualified, such staff may offer service that is faster, more effective, and more cost-efficient than the use of qualified interpreters or translators;
notifying the public of the availability of language assistance, including interpreters, translated documents and digital content, and bilingual staff, through the use of multilingual notices, taglines, signage or demonstrably equivalent alternatives included on documents and digital content the agency creates for the public and in agency buildings and offices; and
training employees of the agency who interact with the public on any policy or procedure established by the agency to implement the language access plan established by the agency under subsection (b).
Complaints— The Attorney General shall establish and maintain a publicly accessible system for individuals to submit complaints to the Attorney General regarding barriers to receiving meaningful access, as described under paragraph (1), from an agency.
Response— The head of the agency with respect to which the complaint was made shall respond to each complaint that was made not later than 60 days after receipt of the complaint from the Attorney General.
Reports— The Attorney General shall publish on the website of the Department of Justice an annual report summarizing the complaints made under subparagraph (A), disaggregated by the agency that is the subject of the complaint, the language with respect to which the agency failed to provide access, and the program or activity to which the person is guaranteed meaningful access under paragraph (1).
Establishment— Not later than 1 year after the date of the enactment of this Act, the head of each agency shall establish a language access plan to implement subsection (a) that—
in the policy guidance document entitled “Enforcement of Title VI of the Civil Rights Act of 1964—National Origin Discrimination Against Persons With Limited English Proficiency” 65 Fed. Reg. 50, 123 (Aug. 16, 2000); and
in the Attorney General’s memorandum to the heads of Department components issued on November 21, 2022, entitled “Strengthening the Federal Government’s Commitment to Language Access”;
identifies which populations containing individuals with LEP are likely to seek access to the services and programs of the agency, including language populations that are emerging, have been historically isolated, are of lesser diffusion, and do not have a commonly used written format;
describes how multilingual communications will be meaningfully provided to the populations identified pursuant under subparagraph (D), including whether such communications will be provided through oral, visual, or community-based modes of communication as appropriate;
in the case that the agency provides assistance during emergency response situations (such as disasters, public health crises, and other urgent circumstances) specifies how multilingual communications will be meaningfully provided to such populations during such situations regardless of whether an official state of emergency has been declared; and
sets procedures for the agency with respect to monitoring, evaluating, and improving the performance of the agency in implementing the plan, including—
Notice and comment— The head of each agency shall publish a proposal for the plan required to be established under paragraph (1) in the Federal Register for a 60-day public comment period to ensure that stakeholders, including individuals with LEP and organizations representing such individuals, have an adequate opportunity to provide input on how the head of such agency carries out the provisions of this Act.
Federal Register— After considering any comments received during the period described under paragraph (2) with respect to plan published under such paragraph, the head of an agency shall—
Submission to the Attorney General and to congress— Not later than 30 days after the head of an agency establishes the language access plan required by paragraph (1), the head of such agency shall submit such plan to—
Central repository— The Department of Justice shall establish and maintain a publicly available website with the domain name “LEP.gov” to serve as the central repository for each plan submitted to the Attorney General under paragraph (4)(A).
Establishment of standard— Not later than 1 year after the date of the enactment of this Act, the head of each agency, in consultation with the Attorney General, the National Institute of Standards and Technology, and stakeholders and advocates from non-English-speaking communities, shall establish standards to be known as Language Access Technical Standards to—
be used as a measure of progress to evaluate the effectiveness and accuracy of language access for federally conducted programs and activities carried out by each agency.
General accessibility requirements— The Language Access Technical Standards shall at a minimum, with respect to the systems and services of the agency—
allow individuals with LEP to access any written content provided by the agency in the language of their choice among the agency’s supported languages;
Written request— In the case that the head of an agency determines that compliance with a specific requirement included in the Language Access Technical Standards established under this subsection would impose an undue burden on the agency, the head of the agency shall submit to the Attorney General a written request to waive such requirement for the agency that identifies—
Record— The Attorney General shall maintain a publicly accessible record of all written requests received under subparagraph (A) in the central repository established under subsection (b)(5).
Public participation and comment— Before establishing Language Access Technical Standards, or updating any such standards, the head of an agency shall provide opportunity for public comment and engage communities representing individuals with LEP, including community and cultural organizations that work with individuals with LEP, and providers of professional language services.
artificial intelligence-assisted and machine translation language assistance services, including automated translation, transcription, and interpretation technologies.
comply with section 552a of title 5, United States Code (commonly referred to as the Privacy Act of 1974), the Federal Information Security Modernization Act of 2014, and the E–Government Act of 2002, and protect personal and sensitive information from disclosure;
are reviewed and validated by qualified translators and interpreters to ensure proper cultural context, idiomatic accuracy, and clarity of the translation or interpretation; and
are continuously monitored by the agency for performance, with errors reported and corrective actions for user-reported inaccuracies in translation and interpretation implemented.
Best practices— Not later than 1 year after the date of the enactment of this Act, the Attorney General shall issue guidance on best practices for the use of artificial intelligence in language assistance services, including validation, monitoring, and accountability measures for such artificial intelligence.
In general— The Inspector General of each agency shall conduct, at least once every two years after the date of the enactment of this Act, an audit of all artificial intelligence-assisted language systems to assess accuracy, fairness, cultural relevance, and compliance with the Language Access Technical Standards established under subsection (c).
Report— An Inspector General shall submit to the Attorney General a report on an audit conducted under subparagraph (A), not later than 90 days after such audit is completed.
NIST— The National Institute of Standards and Technology shall provide technical expertise, validation protocols, and standardization tools for artificial intelligence-assisted language assistance services.
Interagency Language Access Standard Council— The Administrator of General Services shall convene an Interagency Language Access Standards Council to coordinate updates, best practices, and research on emerging technologies.
shall ensure that each agency component that frequently interacts with individuals with LEP provides, if feasible, mandatory annual training to managers, personnel who frequently communicate with individuals with LEP, and personnel who arrange for language support, on this Act, the language access plan of the agency, and agency procedures for identifying language access needs, providing language assistance services, working with interpreters and translators, requesting document translations, and tracking the use of language access services;
determine annually whether additional federally conducted programs and activities should be made accessible for individuals with LEP and notify agency components of their responsibility to provide such access; and
beginning on the date that is 3 years after the date of the enactment of this Act, evaluate the language access plan of the agency, including a review of the costs of language assistance services, and propose changes to agency components, as appropriate, to refine such plan.
shall be treated as discrimination under title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d et seq.), thereby granting the Department of Justice enforcement authority, including the authority to conduct an investigation, commence an administrative action, and seek civil remedies; and
Individual with LEP— The term individual with LEP means an individual for whom English is not a primary language and who has a limited ability to read, speak, write, or understand the English language (including an individual who is able to speak or understand the English language, but has a limited ability to read or write the English language).
Language assistance services— The term language assistance services means oral and written language assistance services used to provide individuals with LEP meaningful access to, and an equal opportunity to participate fully in, the services, activities, and other programs administered by the Federal Government.
Program or activity— The term program or activity means all the operations of an agency that involve contact with the public, the administration of Federal benefits, or communication with members of the public or program participants.
is capable of effective, accurate, and impartial rendition of spoken or signed communication from one language to another between people who speak, sign, read, or write in a different language, both receptively and expressively, using any necessary specialized vocabulary and with appropriate cultural relevance, either simultaneously or consecutively;
demonstrates to the Language Access Coordinator of the agency proficiency in and ability to listen to a spoken language, seeing or feeling a signed or manual language, or reading something written in one language and expressing what is being conveyed by that language accurately and with appropriate cultural relevance into another language, either simultaneously or consecutively, including with respect to any specialized term, concept, or any particularized vocabulary or phraseology particular to the program or service concerned that is being conveyed; and