It is the sense of Congress that the Secretary of Veterans Affairs should increase automation in the processing of claims for benefits under the laws administered by the Secretary in accordance with the following principles:
(1)
The purpose of automation should be to increase the speed and accuracy of claims processing decisions.
(2)
Automation should be conducted in a manner that enhances the productivity of employees of the Department of Veterans Affairs.
(3)
Automation should be carried out in a manner that achieves greater consistency in the processing and rating of claims by relying on patterns of similar evidence in claim files.
(4)
To the greatest extent possible, automation should be carried out by drawing from information in the possession of the Department, other Government agencies, and claimants for benefits.
(5)
Automation of any claims process or determination should not be end-to-end.
(6)
Employees of the Department should continue to make decisions with respect to the approval of claims and the granting of benefits.
(7)
Automation should not be carried out in a manner that reduces or infringes upon—
(A)
the due process rights of claimants for benefits under the laws administered by the Secretary; or
(B)
the duties of the Secretary to assist and notify claimants.
(8)
Automation should be carried out while taking all necessary measures to protect the privacy of claimants and their personally identifiable information.
(9)
Automation of claims processing should not eliminate or reduce the Veterans Benefits Administration workforce.