US Codex
Bill
Notes

H.R. 4890 — what changed

To impose a ban on the payment of bonuses to employees of the Internal Revenue Service until the Secretary of the Treasury develops and implements a comprehensive customer service strategy.

From Reported in House to Engrossed in House. 2 sections amended between Reported in House and Engrossed in House.

Section 1 Ban on IRS bonuses until IRS develops comprehensive customer service strategy

(a)
In general— The Secretary of the Treasury, and the Secretary’s delegate, may not pay a bonus, award, or similar cash payment to any employee of the Internal Revenue Service until the Secretary, or the Secretary’s delegate, develops and submits to Congress a comprehensive customer service strategy that has been reviewed and approved by the Treasury Inspector General for Tax Administration. Such strategy shall include—
(1)
appropriate telephone and correspondence levels of service, which shall be based on service provided by the best in business and customer expectations;
(2)
a thorough assessment of which services the Internal Revenue Service can shift to self-service options; and
(3)
changed proposals to improve customer service in the short term (the current and following fiscal year), medium term (approximately three 3 to five 5 fiscal years), and long term (approximately ten 10 fiscal years).
(b)
Progress reports— The Secretary of the Treasury, or the Secretary’s delegate, shall submit reports to the Congress on the status of its customer service strategy and actions taken to improve customer service. Such reports shall be submitted on a semiannual basis until the comprehensive customer service strategy under subsection (a) is fully implemented.
(c)
added Consultation with Taxpayer Advocate— In developing the comprehensive customer service strategy pursuant to this section, the Secretary, or the Secretary’s delegate, shall consult with the National Taxpayer Advocate.

Sec. 2 No additional funds authorized

changed No additional funds are authorized to be appropriated or otherwise made available to carry out the requirements of this Act. Such requirements shall be carried out using amounts otherwise authorized to be appropriated or made available.appropriated.