Cruise Passenger Protection Act
A BILL
To improve passenger vessel security and safety, and for other purposes.
Sec. 2 Cruise vessel subchapter
Sec. 3 Application
“3521. Application
“(a) In general—This subchapter applies to a passenger vessel (as defined in section 2101(22)) that—
“(1) is authorized to carry at least 250 passengers;
“(2) has on board sleeping facilities for each passenger;
“(3) is on a voyage that embarks or disembarks passengers in the United States; and
“(4) is not engaged on a coastwise voyage.
“(b) Federal and State vessels—This subchapter does not apply to a vessel of the United States operated by the Federal Government or a vessel owned and operated by a State.”
Sec. 4 Definitions
“3522. Definitions
“In this subchapter:
“(1) Commandant—The term Commandant means the Commandant of the Coast Guard.
“(2) Owner—The term owner means the owner, charterer, managing operator, master, or other individual in charge of a vessel.
“(3) Secretary—Except as otherwise expressly provided, the term Secretary means the Secretary of the department in which the Coast Guard is operating.”
Sec. 5 Passenger vessel consumer service improvements
“3525. Passenger vessel consumer service improvements
“(a) Passage contracts
“(1) In general—Not later than 1 year after the date of enactment of the Cruise Passenger Protection Act, the Secretary of Transportation shall develop standards for use by an owner of a passenger vessel to provide a prospective passenger with a summary that highlights key terms in the passage contract upfront and before they are binding. In developing the standards, the Secretary of Transportation may consult with other Federal agencies, persons with expertise on admiralty and maritime law, consumer advocates, industry representatives, and such other persons as the Secretary of Transportation considers necessary.
“(2) Recommendations—The standards shall include recommendations regarding the following:
“(A) Appearance—The standards shall recommend style, formatting, and placement that ensures that the summary is conspicuous.
“(B) Language—The standards shall recommend terminology that ensures that the summary is clear, unambiguous, unmistakable, and, to the greatest extent possible, uniform, concise, and not complex.
“(3) Periodic review—The Secretary of Transportation shall periodically review and update, as appropriate, the standards.
“(4) Requirements—Not later than 180 days after the date that the standards are developed, an owner of a passenger vessel shall—
“(A) provide each prospective passenger with a summary in accordance with those standards;
“(B) include a prominently accessible link to the summary on each Internet website that the owner maintains for prospective passengers to purchase or book passage on the passenger vessel; and
“(C) include the summary in any promotional literature or advertising, through any medium of communication in the United States offering passage or soliciting passengers for ocean voyages anywhere in the world, that the Secretary of Transportation considers necessary to adequately notify a prospective passenger of the key terms in the passage contract before they are binding.
“(5) Preemption—The standards developed under this subsection shall preempt any related State standards that require a summary that provides less information to a prospective passenger than that required to be provided under this subsection, as determined by the Secretary of Transportation.
“(b) Consumer complaints
“(1) Toll-free hotline; Internet website link—The Secretary of Transportation shall—
“(A) establish a consumer complaints toll-free hotline telephone number for passenger use;
“(B) establish a consumer complaints link for passenger use on the Internet website under section 3526(i); and
“(C) notify the public of—
“(i) the telephone number under subparagraph (A); and
“(ii) the Internet website under section 3526(i).
“(2) Website—The Secretary of Transportation shall maintain a statistical compilation of all consumer complaints on the Internet website under section 3526(i) that provides a numerical accounting of each category of consumer complaint. The data shall be updated not less frequently than quarterly, be aggregated by passenger vessel, and identify each passenger vessel by name.
“(3) Investigations of consumer complaints—The Secretary of Transportation, in coordination with other relevant Federal agencies, may investigate consumer complaints from passengers, including—
“(A) cancellations, delays, and port skipping;
“(B) lost, damaged, and delayed baggage;
“(C) conditions on board the passenger vessel;
“(D) problems in obtaining refunds for unused or lost tickets or fare adjustments;
“(E) incorrect or incomplete information about fares, discount fare conditions and availability, overcharges, and fare increases;
“(F) deceptive or misleading advertising; and
“(G) compliance with Federal regulations.
“(4) Referral to Federal agency—The Secretary of Transportation may refer any complaint received under this subsection to the Attorney General or relevant Federal agency for action, as appropriate.
“(5) Notice to passengers.
“(A) Internet websites—Each owner of a passenger vessel shall include in a conspicuous location on each Internet website that the owner of a passenger vessel maintains for passengers to purchase or book passage on a passenger vessel—
“(i) the telephone number under paragraph (1); and
“(ii) any other information necessary for a passenger to submit a consumer complaint for resolution.
“(B) Boarding documentation—The owner of a passenger vessel shall include the telephone number and Internet address for consumer complaints under paragraph (1) on—
“(i) any promotional literature or advertising, through any medium of communication in the United States offering passage or soliciting passengers for ocean voyages on passenger vessels, that the Secretary of Transportation considers necessary to adequately notify a prospective passenger of the telephone number and Internet address; and
“(ii) any electronic confirmation of the purchase of passage on a passenger vessel.
“(c) Penalties
“(1) Civil penalty—The Secretary of Transportation may impose on any person that violates this section or a regulation under this section a civil penalty of not more than $25,000 for each day during which the violation continues, except that the maximum penalty for a continuing violation is $50,000.
“(2) Criminal penalty—Any person that willfully violates this section or a regulation under this section shall be fined not more than $250,000 or imprisoned not more than 1 year, or both.
“(d) Regulations—The Secretary of Transportation shall issue such regulations as are necessary to implement this section.
“(e) Definitions—In this section:
“(1) Key terms—The term key terms includes terms related to undisclosed costs and fees, indemnification, waivers, limitations on liability, notice of claim and actions, time limitations, arbitration, forum, and jurisdiction.
“(2) Passage contract—The term passage contract means a binding agreement for passage on a passenger vessel.
“(3) Passenger—The term passenger means a citizen of the United States carried on a passenger vessel.
“(4) Passenger vessel—The term passenger vessel means a passenger vessel (as defined in section 2101) to which this subchapter applies.”
Sec. 6 Crime reporting and public notice
“(C) Reports before departure—If an employee of a vessel to which this subchapter applies is notified of an incident under subparagraph (A)(i) while the vessel is within the admiralty and maritime jurisdiction of the United States and en route to a United States port or at a United States port, the owner of the vessel (or the owner's designee) shall contact the nearest Federal Bureau of Investigation Field Office or Legal Attache not later than the time specified under subparagraph (A)(i) or before the vessel departs port, whichever is earlier.”
“(D) Reports to United States consulates—If an incident under subparagraph (A)(i) allegedly involves an offense by or against a United States national, in addition to contacting the nearest Federal Bureau of Investigation Field Office or Legal Attache under that subparagraph, the owner of a vessel to which this subchapter applies (or the owner's designee) shall contact the United States consulate at the next port of call not later than the time specified under subparagraph (A)(i).”
Sec. 7 Crime prevention, documentation, and response requirements
“(B) Placement of video surveillance equipment—With regard to the placement of video surveillance equipment on a vessel under subparagraph (A), the owner shall—
“(i) place video surveillance equipment in each passenger common area where a person has no reasonable expectation of privacy;
“(ii) place video surveillance equipment in other areas where a person has no reasonable expectation of privacy; and
“(iii) place video surveillance equipment in each area identified under clauses (i) and (ii) in a manner that provides optimum surveillance of that area.”
“(B) Civil actions—The owner of a vessel to which this subchapter applies shall provide to any individual or the individual's legal representative, upon written request, a copy of all records of video surveillance—
“(i) in which the individual is a subject of the video surveillance; and
“(ii) that may provide evidence in a civil action.
“(C) Limited access—Except as provided under subparagraphs (A) and (B), the owner of a vessel to which this subchapter applies shall ensure that access to records of video surveillance is limited to the purposes under this section.”
“(2) Notice of video surveillance—The owner of a vessel to which this subchapter applies shall provide clear and conspicuous signs on board the vessel notifying the public of the presence of video surveillance equipment.”
“(4) Retention requirements
“(A) In general—The owner of a vessel to which this subchapter applies shall retain all records of video surveillance for a voyage for not less than 30 days after the completion of the voyage. If an incident described in subsection (g)(3)(A)(i) is alleged and reported to law enforcement, all records of video surveillance from the voyage that the Federal Bureau of Investigation determines are relevant shall—
“(i) be provided to the Federal Bureau of Investigation; and
“(ii) be preserved by the vessel owner for not less than 5 years from the date of the alleged incident.
“(B) Interim standards—Not later than 180 days after the date of enactment of the Cruise Passenger Protection Act, the Commandant, in consultation with the Federal Bureau of Investigation, shall promulgate interim standards for the retention of records of video surveillance.
“(C) Final standards—Not later than 1 year after the date of enactment of the Cruise Passenger Protection Act, the Commandant, in consultation with the Federal Bureau of Investigation, shall promulgate final standards for the retention of records of video surveillance.
“(D) Considerations—In promulgating standards under subparagraphs (B) and (C), the Commandant shall—
“(i) consider factors that would aid in the investigation of serious crimes, including crimes that go unreported until after the completion of a voyage;
“(ii) consider the different types of video surveillance systems and storage requirements in creating standards both for vessels currently in operation and for vessels newly built;
“(iii) consider privacy, including standards for permissible access to and monitoring and use of the records of video surveillance; and
“(iv) consider technological advancements, including requirements to update technology.”
“3526. Assistance to victims of crimes on board certain passenger vessels
“(a) Purpose—The purpose of this section is to provide to a passenger who is an alleged victim of an incident described under section 3523(g)(3)(A)(i)—
“(1) a written summary of rights;
“(2) a primary point of contact within the Federal Government; and
“(3) a means of obtaining immediate, free, and confidential support services.
“(b) Director of victim support services
“(1) Interim designation—The Secretary of Transportation shall designate an interim director of victim support services. The interim director shall be an employee of the Department of Transportation and shall serve in the position until a final designation is made under paragraph (2).
“(2) Final designation—Not later than 180 days after the date of enactment of the Cruise Passenger Protection Act, the Secretary of Transportation, in consultation with the Department of Justice and other relevant Federal agencies, shall—
“(A) designate an employee of the Federal Government to serve as the director of victim support services under this section; and
“(B) determine an effective way to publicize the toll-free telephone number under subsection (c) and the availability of support services.
“(3) Responsibilities—The director of victim support services shall—
“(A) be responsible for acting as a primary point of contact within the Federal Government for the passenger described in subsection (a);
“(B) coordinate with 1 or more non-profit organizations or other entities that can provide the types of support services described under subsection (d);
“(C) establish a process for the passenger described in subsection (a) to obtain the appropriate types of support services described under subsection (d);
“(D) recommend a process for the passenger described in subsection (a) to obtain an appropriate continuum of care;
“(E) recommend a process for the passenger described in subsection (a) to obtain information on the status of any related criminal investigation;
“(F) develop guidance, consistent with the purpose of this section, for the security guide under section 3523(c)(1), including a process to ensure that an owner of a passenger vessel provides a copy of the security guide to a passenger immediately after the vessel is notified that the passenger is an alleged victim of an incident described under subsection (g)(3)(A)(i);
“(G) periodically update that guidance, as necessary; and
“(H) be the primary liaison between the passenger described in subsection (a) and—
“(i) the owner of the passenger vessel;
“(ii) any relevant Federal agency;
“(iii) any relevant United States embassy or United States consulate; and
“(iv) any other person that the director of victim support services considers necessary to carry out the purpose of this section.
“(c) Toll-Free telephone number—The Secretary of Transportation shall establish a toll-free telephone number, available 24 hours each day, that a passenger described in subsection (a) can call to initiate the process under subsection (b)(3)(C).
“(d) Support services—The director of victim support services shall determine the types of support services that a passenger described in subsection (a) can obtain, such as—
“(1) directions on how to report an incident described under section 3523(g)(3)(A)(i) to appropriate authorities;
“(2) an explanation of or assistance completing necessary forms to report an incident described under section 3523(g)(3)(A)(i);
“(3) an explanation of how or assistance to obtain support services under this section;
“(4) arranging, if appropriate, for mental health and counseling services;
“(5) arranging, if possible, for education regarding and advocacy during applicable criminal justice proceedings; and
“(6) communicating with that passenger as to the roles of the organization, government agencies, and the owner of the passenger vessel involved with respect to the incident and the post-incident activities.
“(e) Summary of rights—Not later than 180 days after the date of enactment of the Cruise Passenger Protection Act, the Secretary of Transportation, in consultation with the Department of Justice, other relevant Federal agencies, non-profit public interest groups with expertise in victim assistance, and such other persons that the Secretary of Transportation considers necessary, shall—
“(1) determine what rights a passenger described in subsection (a) may have under law, such as the right to contact the Federal Bureau of Investigation to report the crime, the right to contact the director of victim support services, and the right to speak confidentially to Federal law enforcement, the director of victim support services, and any other third-party victim advocate without any representative or employee of the passenger vessel present;
“(2) develop a written summary of those rights; and
“(3) establish a process for a passenger described in subsection (a) to receive the written summary of rights as soon as practicable after an alleged incident described under section 3523(g)(3)(A)(i).
“(f) Guardians and relatives—If a passenger described in subsection (a) is deceased or is a minor, or under such other circumstances that the director of victim support services considers necessary, the director may provide support services under this section to a guardian or relative of that passenger.
“(g) Use of passenger vessel resources—As appropriate, the resources of the passenger vessel should be used to the greatest extent possible to carry out the purpose under this section.
“(h) Statutory construction—Nothing in this section may be construed as limiting the obligations that an owner of a passenger vessel may have in providing assistance to a passenger who is an alleged victim of an incident described under section 3523(g)(3)(A)(i).
“(i) Availability of incident data via Internet
“(1) In general—The Secretary of Transportation shall maintain a statistical compilation of all incidents described in section 3523(g)(3)(A) on an Internet website that provides a numerical accounting of the missing persons and alleged crimes duly recorded in each report filed under paragraph (3) of that section. Each such incident shall be included in the statistical compilation irrespective of its investigative status. The data shall be updated not less frequently than quarterly, be aggregated by cruise line, identify each cruise line by name, identify each crime and alleged crime as to whether it was committed or allegedly committed by a passenger (as defined in section 2101) or crew member, identify each crime and alleged crime as to whether it was committed or allegedly committed against a minor, and identify the number of alleged individuals overboard. The Secretary of Transportation shall ensure that the compilation, data, and any other information provided on the Internet website is in a user-friendly format.
“(2) Access to website—Each owner of a passenger vessel shall include a prominently accessible link to the Internet website maintained by the Secretary of Transportation under paragraph (1) on each Internet website that the owner maintains for prospective passengers to purchase or book passage on the passenger vessel.
“(j) Regulations—The Secretary of Transportation shall issue such regulations as are necessary to implement this section.
“(k) Definitions—In this section:
“(1) Passenger—Except as expressly provided otherwise, the term passenger means a citizen of the United States carried on a passenger vessel without regard to whether the individual purchased passage on the passenger vessel or is employed by the owner of the passenger vessel.
“(2) Passenger vessel—The term passenger vessel means a passenger vessel (as defined in section 2101) to which this subchapter applies.”
“(ii) describes the availability of support services under section 3526, including any contact information provided by the Secretary of Transportation or director of victim support services under that section;
“(iii) includes the summary of rights under section 3526;
“(iv) includes the summary under section 3525(a);
“(v) includes the toll-free hotline telephone number and consumer complaints Internet website link under section 3525(b);”
“(vii) includes such other information as the Secretary of Transportation recommends under section 3526(b)(3)(F);”
“(B) provide a copy of the security guide to—
“(i) the Secretary of Transportation for review;
“(ii) the Federal Bureau of Investigation for comment; and
“(iii) a passenger immediately after the vessel is notified that the passenger is an alleged victim of an incident described under subsection (g)(3)(A)(i); and”
“(C) a system that electronically records the date, time, and identity of each crew member accessing each passenger stateroom; and”
Sec. 8 Passenger vessel security and safety requirements
“(4) Waivers; record of waivers—The Secretary—
“(A) may waive a requirement under paragraph (1) as the Secretary determines necessary; and
“(B) shall maintain a record of each waiver under subparagraph (A).”
“(l) Definition of exterior deck—In this section, the term exterior deck means any exterior weather deck on which a passenger may be present, including passenger stateroom balconies, exterior promenades on passenger decks, muster stations, and similar exterior weather deck areas.”
Sec. 9 Enforcement
“3527. Refusal of clearance; denial of entry
“(a) Clearance—The Secretary of Homeland Security may withhold or revoke the clearance required under section 60105 of any vessel of the owner of a vessel to which this subchapter applies, wherever the vessel is found, if the owner of the vessel—
“(1) commits an act or omission for which a penalty may be imposed under this subchapter; or
“(2) fails to pay a penalty imposed on the owner under this subchapter.
“(b) Denial of entry—The Secretary of the department in which the Coast Guard is operating may deny entry into the United States to a vessel to which this subchapter applies if the owner of the vessel—
“(1) commits an act or omission for which a penalty may be imposed under this subchapter; or
“(2) fails to pay a penalty imposed on the owner under this subchapter.”