In general— Section 705 of the Older Americans Act of 1965 (
42 U.S.C. 3058d) is
amended—
(3)
by inserting after subsection (a) the following:
“(b) Home Care Consumer Bill of Rights—The Home Care Consumer Bill of Rights referred to in subsection (a)(8) shall, at a minimum—
“(1) address a home care consumer’s right to basic safety by—
“(A) affirming that home care consumers are protected from physical, sexual, mental, and verbal abuse, neglect, and exploitation, including financial exploitation;
“(B) affirming that home care consumers are served by providers who are properly trained and are providing home care services within their scope of practice and the scope of their certification or licensure (if such a certification or licensure is required by the applicable State);
“(C) affirming that such providers maintain the confidentiality of all personal, financial, and medical information of home care consumers; and
“(D) affirming that providers respect the personal property of home care consumers, and in the event of consumer reports of theft or loss, investigate and report back to the consumer the results of the investigation;
“(2) address a home care consumer’s right to access information by—
“(A) affirming that home care consumers are informed of their rights under this subsection and subsection (c) within 2 weeks after the start of home care services, and about the entities the consumers may contact if their rights are violated, including the name and contact information for State and local agencies responsible for enforcing the Home Care Consumer Bill of Rights;
“(B) affirming that home care consumers—
“(i) are informed of the cost of home care services prior to receiving those services, whether the cost of those services are covered under health insurance, long-term care insurance, or other private and public programs, and any charges the consumer will be expected to pay; and
“(ii) are given advance notice of any changes to those costs or services; and
“(C) affirming that home care consumers have access to information about the availability of the home care services provided in the community involved and have the ability to choose among home care services and providers of home care services available in the community;
“(3) address a home care consumer’s right to choice, participation, and self-determination by—
“(A) affirming that home care consumers can participate in the planning of their home care services, including making choices about aspects of their care and services that are important to them, choosing providers and schedules to the extent practicable, receiving reasonable accommodation of their needs and preferences, and involving anyone they chose to participate with them in that planning;
“(B) affirming that home care consumers are provided with sufficient information to make informed decisions, are fully informed in advance about any proposed changes in care and services, and are involved in the decisionmaking process regarding those changes; and
“(C) affirming that home care consumers can refuse services and receive an explanation of the consequences of doing so;
“(4) address a home care consumer’s right to receive care and services provided in a way that promotes each consumer’s dignity and individuality;
“(5) address a home care consumer’s right to redress grievances by—
“(A) affirming that home care consumers are able to voice grievances about the quality of their home care services, the number of hours of service, and violations of their rights, receive prompt responses to those concerns, and are informed about the entities the consumers may contact to state those grievances in order to have the grievances addressed in an appropriate and timely manner, and without retaliation; and
“(B) affirming that home care consumers are able to assert their rights under this subsection and subsection (c) without retaliation;
“(6) address the role and responsibilities that fiduciaries may have in securing the rights of home care consumers affirmed under the Home Care Consumer Bill of Rights; and
“(7) meet any other guidelines determined to be appropriate by the Assistant Secretary.
“(c) Plan for enforcement—In developing the Plan for Enforcement referred to in subsection (a)(8), the State shall take into account the best practices established under section 201(e)(2)(C). The Plan shall include a description of how State entities with a role in protecting older individuals, such as home care services licensing agencies, adult protective services agencies, the Office of the State Long-Term Care Ombudsman (if the office has jurisdiction over home and community-based long-term care), local law enforcement agencies, and other entities determined to be appropriate by the Assistant Secretary, will coordinate activities to enforce the Home Care Consumer Bill of Rights.”