Sec. 301 Reducing improper Medicare payments
“(G) Improper payment outreach and education program—Having in place an improper payment outreach and education program described in subsection (h).”
“(h) Improper payment outreach and education program
“(1) In general—In order to reduce improper payments under this title, each medicare administrative contractor shall establish and have in place an improper payment outreach and education program under which the contractor, through outreach, education, training, and technical assistance activities, shall provide providers of services and suppliers located in the region covered by the contract under this section with the information described in paragraph (3). The activities described in the preceding sentence shall be conducted on a regular basis.
“(2) Forms of outreach, education, training, and technical assistance activities—The outreach, education, training, and technical assistance activities under a payment outreach and education program shall be carried out through any of the following:
“(A) Emails and other electronic communications.
“(B) Webinars.
“(C) Telephone calls.
“(D) In-person training.
“(E) Other forms of communications determined appropriate by the Secretary.
“(3) Information to be provided through activities—The information to be provided to providers of services and suppliers under a payment outreach and education program shall include all of the following information:
“(A) A list of the provider’s or supplier's most frequent payment errors and most expensive payment errors over the last quarter.
“(B) Specific instructions regarding how to correct or avoid such errors in the future.
“(C) A notice of all new topics that have been approved by the Secretary for audits conducted by recovery audit contractors under section 1893(h).
“(D) Specific instructions to prevent future issues related to such new audits.
“(E) Other information determined appropriate by the Secretary.
“(4) Error rate reduction training
“(A) In general—The activities under a payment outreach and education program shall include error rate reduction training.
“(B) Requirements
“(i) In general—The training described in subparagraph (A) shall—
“(I) be provided at least annually; and
“(II) focus on reducing the improper payments described in paragraph (5).
“(C) Invitation—A medicare administrative contractor shall ensure that all providers of services and suppliers located in the region covered by the contract under this section are invited to attend the training described in subparagraph (A) either in person or online.
“(5) Priority—A medicare administrative contractor shall give priority to activities under the improper payment outreach and education program that will reduce improper payments for items and services that—
“(A) have the highest rate of improper payment;
“(B) have the greatest total dollar amount of improper payments;
“(C) are due to clear misapplication or misinterpretation of Medicare policies;
“(D) are clearly due to common and inadvertent clerical or administrative errors; or
“(E) are due to other types of errors that the Secretary determines could be prevented through activities under the program.
“(6) Information on improper payments from recovery audit contractors
“(A) In general—In order to assist medicare administrative contractors in carrying out improper payment outreach and education programs, the Secretary shall provide each contractor with a complete list of improper payments identified by recovery audit contractors under section 1893(h) with respect to providers of services and suppliers located in the region covered by the contract under this section. Such information shall be provided on a quarterly basis.
“(B) Information—The information described in subparagraph (A) shall include the following information:
“(i) The providers of services and suppliers that have the highest rate of improper payments.
“(ii) The providers of services and suppliers that have the greatest total dollar amounts of improper payments.
“(iii) The items and services furnished in the region that have the highest rates of improper payments.
“(iv) The items and services furnished in the region that are responsible for the greatest total dollar amount of improper payments.
“(v) Other information the Secretary determines would assist the contractor in carrying out the improper payment outreach and education program.
“(C) Format of information—The information furnished to medicare administrative contractors by the Secretary under this paragraph shall be transmitted in a manner that permits the contractor to easily identify the areas of the Medicare program in which targeted outreach, education, training, and technical assistance would be most effective. In carrying out the preceding sentence, the Secretary shall ensure that—
“(i) the information with respect to improper payments made to a provider of services or supplier clearly displays the NPI or other provider identifier of the provider or supplier, the amount of the improper payment, and any other information the Secretary determines appropriate; and
“(ii) the information is in an electronic, easily searchable database.
“(7) Communications—All communications with providers of services and suppliers under a payment outreach and education program are subject to the standards and requirements of subsection (g).
“(8) Funding—After application of paragraph (1)(C) of section 1893(h), the Secretary shall retain a portion of the amounts recovered by recovery audit contractors under such section which shall be available to the Centers for Medicare & Medicaid Services Program Management Account for purposes of carrying out this subsection and to implement corrective actions to help reduce the error rate of payments under this title. The amount retained under the preceding sentence shall not exceed an amount equal to 25 percent of the amounts recovered under section 1893(h).”
“(A) In general—The Secretary”
“(B) Inclusion of certain information
“(i) In general—For reports submitted under this paragraph for 2015 or a subsequent year, each such report shall include the information described in clause (ii) with respect to each of the following categories of audits carried out by recovery audit contractors under this subsection:
“(I) Automated.
“(II) Complex.
“(III) Medical necessity review.
“(IV) Part A.
“(V) Part B.
“(VI) Durable medical equipment.
“(ii) Information described—For purposes of clause (i), the information described in this clause, with respect to a category of audit described in clause (i), is the result of all appeals for each individual level of appeals in such category.”