---
kind: "section"
citation: "5 U.S.C. § 323"
title: "5"
title_heading: "Government Organization and Employees"
number: "323"
heading: "Lead agency officials for Government service delivery"
release: "119-102"
date: "2026-07-12"
url: "https://uscodex.org/usc/5/323"
units:
  - "Part I — The Agencies Generally"
  - "Chapter 3 — Powers"
  - "Subchapter III — Federal Government Service Delivery"
---

# §323. Lead agency officials for Government service delivery

- (a) **Responsibility for Government Service Delivery.—** The head of each [agency](/usc/5/311.md?p=1) shall be responsible for the [Government service delivery](/usc/5/321.md?p=3) of the [agency](/usc/5/311.md?p=1) which shall, at a minimum, include improving and enhancing Government services to better achieve the mission of the [agency](/usc/5/311.md?p=1) and build and maintain trust, transparency, and accountability.
- (b) **Lead Agency Service Delivery Officials.—** Not later than one year after the date of the enactment of this subchapter, the head of each [agency](/usc/5/311.md?p=1) shall designate or appoint a senior official of the [agency](/usc/5/311.md?p=1) (who may be the deputy head of the [agency](/usc/5/311.md?p=1)) to implement this subchapter who shall have the following duties and authorities:
  - (1) Report directly to the head or deputy head of the [agency](/usc/5/311.md?p=1).
  - (2) Possess sufficient operational authority to effectuate implementation of [Government service delivery](/usc/5/321.md?p=3) improvements within the [agency](/usc/5/311.md?p=1), particularly with respect to [high impact service providers](/usc/5/321.md?p=5).
  - (3) Coordinate and execute, as appropriate, under the direction of the head of the [agency](/usc/5/311.md?p=1), and in collaboration with relevant [agency](/usc/5/311.md?p=1) officials as appropriate, efforts to improve and enhance the [Government service delivery](/usc/5/321.md?p=3) and [Government service delivery channels](/usc/5/321.md?p=4) of the [agency](/usc/5/311.md?p=1).
  - (4) At the direction of the Federal [Government Service Delivery](/usc/5/321.md?p=3) Lead, submit an implementation plan for improving [agency](/usc/5/311.md?p=1) [Government service delivery](/usc/5/321.md?p=3).
  - (5) Coordinate the collection and reporting of the data and information required pursuant to [section 322](/usc/5/322.md) and use such data and information to improve [Government service delivery](/usc/5/321.md?p=3).
  - (6) Facilitate collaboration among and between [offices](/usc/5/401.md?p=5), and components within the [agency](/usc/5/311.md?p=1) and with other [agencies](/usc/5/311.md?p=1) as appropriate, in coordination with the Federal [Government Service Delivery](/usc/5/321.md?p=3) Lead, to improve and enhance [Government service delivery](/usc/5/321.md?p=3).
  - (7) Assist with the implementation by the [agency](/usc/5/311.md?p=1) of the 21st Century Integrated Digital Experience Act ([15 U.S.C. 3501](/usc/15/3501.md) note; Public Law 115–336).
  - (8) Assist in the incorporation of the [Government service delivery](/usc/5/321.md?p=3) requirements established under this subchapter in [agency](/usc/5/311.md?p=1) plans (such as strategic plans or annual performance plans).

## Source credit

(Added Pub. L. 118–231, § 2(a), Jan. 4, 2025, 138 Stat. 2831.)

## Notes

### Editorial Notes

### References in Text

The date of the enactment of this subchapter, referred to in subsec. (b), is the date of enactment of Pub. L. 118–231, which was approved Jan. 4, 2025.