---
kind: "section"
citation: "20 U.S.C. § 9575"
title: "20"
title_heading: "Education"
number: "9575"
heading: "Performance management"
release: "119-102"
date: "2026-07-12"
url: "https://uscodex.org/usc/20/9575"
units:
  - "Chapter 76 — Education Research, Statistics, Evaluation, Information, and Dissemination"
  - "Subchapter I — Education Sciences Reform"
  - "Part F — General Provisions"
---

# §9575. Performance management


The [Director](/usc/20/9501.md?p=9) shall ensure that all activities conducted or supported by the [Institute](/usc/20/9501.md?p=14) or a National Education Center make customer service a priority. The [Director](/usc/20/9501.md?p=9) shall ensure a high level of customer satisfaction through the following methods:

- (1) Establishing and improving feedback mechanisms in order to anticipate customer needs.
- (2) Disseminating information in a timely fashion and in formats that are easily accessible and usable by researchers, practitioners, and the general public.
- (3) Utilizing the most modern technology and other methods available, including arrangements to use data collected electronically by [States](/usc/20/9501.md?p=22) and [local educational agencies](/usc/20/9501.md?p=1-A), to ensure the efficient collection and timely distribution of information, including data and reports.
- (4) Establishing and measuring performance against a set of indicators for the quality of data collected, analyzed, and reported.
- (5) Continuously improving management strategies and practices.
- (6) Making information available to the public in an expeditious fashion.

## Source credit

(Pub. L. 107–279, title I, § 185, Nov. 5, 2002, 116 Stat. 1972.)