---
kind: "section"
citation: "50 C.F.R. § 600.1508"
title: "50"
number: "600.1508"
heading: "Field and technical services."
url: "https://uscodex.org/cfr/50/600.1508"
---

# §600.1508. Field and technical services.


As a requirement of its type-approval, a type-approval holder must communicate with NMFS to resolve technical issues with a VMS Unit, MCS or bundle and ensure that field and technical services includes:

- (a) Diagnostic and troubleshooting support to NMFS and fishers, which is available 24 hours a day, seven days per week, and year-round.
- (b) Response times for customer service inquiries that shall not exceed 24 hours.
- (c) **Warranty and maintenance agreements.**
- (d) **Escalation procedures for resolution of problems.**
- (e) Established facilities and procedures to assist fishers in maintaining and repairing their EMTU, EMTU-C, or MTU.
- (f) **Assistance to fishers in the diagnosis of the cause of communications anomalies.**
- (g) **Assistance in resolving communications anomalies that are traced to the EMTU, EMTU-C, or MTU.**
- (h) Assistance to NMFS Office of Law Enforcement and its contractors, upon request, in VMS system operation, resolving technical issues, and data analyses related to the VMS Program or system.

## Notes

### Source

Source: 85 FR 40921, July 8, 2020, unless otherwise noted.

### Authority

Authority: 5 U.S.C. 561 and 16 U.S.C. 1801 et seq.

### Source

Source: 61 FR 32540, June 24, 1996, unless otherwise noted.