---
kind: "section"
citation: "49 C.F.R. § 577.11"
title: "49"
number: "577.11"
heading: "Reimbursement notification."
url: "https://uscodex.org/cfr/49/577.11"
---

# §577.11. Reimbursement notification.

- (a) Except as otherwise provided in [paragraph (e)](#e) of this section, when a manufacturer of motor vehicles or replacement equipment is required to provide notice in accordance with §§ [577.5](/cfr/49/577.5.md) or [577.6](/cfr/49/577.6.md), in addition to complying with other sections of this part, the manufacturer shall notify owners that they may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a problem associated with a defect or noncompliance consistent with the manufacturer's reimbursement plan submitted to NHTSA pursuant to §§ [573.6(c)(8)(i)](/cfr/49/573.6.md?p=c-8-i) and [573.13](/cfr/49/573.13.md) of this chapter.
- (b) The manufacturer's notification shall include a statement, following the items required by [§ 577.5](/cfr/49/577.5.md) or [§ 577.6](/cfr/49/577.6.md), that
  - (1) Refers to the possible eligibility for reimbursement for the cost of repair or replacement; and
  - (2) Describes how a consumer may obtain information about reimbursement from the manufacturer;
- (c) The information referred to in [§ 577.11(b)(2)](#b-2) of this part shall be provided in one of the following ways:
  - (1) In an enclosure to the notification under [§ 577.5](/cfr/49/577.5.md) or [§ 577.6](/cfr/49/577.6.md) that provides the information described in [§ 577.11(d)](#d), consistent with the manufacturer's reimbursement plan; or
  - (2) Through a toll-free telephone number (with TTY capability) identified in the notification that provides the information described in [§ 577.11(d)](#d), consistent with the manufacturer's reimbursement plan.
  - (3) For notifications of defects or noncompliances in item of motor vehicle equipment that are in a form other than a letter to a specific owner or purchaser, if the manufacturer does not otherwise maintain a toll-free telephone number for the use of consumers, the manufacturer may refer claimants to a non-toll-free telephone number (with TTY capability) if it also specifies a mailing address at which owners can obtain the relevant information regarding the manufacturer's reimbursement plan.
- (d) **The information to be provided under paragraph (c) of this section must—**
  - (1) Identify the vehicle and/or equipment that is the subject of the recall and the underlying problem;
  - (2) State that the manufacturer has a program for reimbursing pre-notification remedies and identify the type of remedy eligible for reimbursement;
  - (3) Identify any limits on the time period in which the repair or replacement of the recalled vehicle or equipment must have occurred;
  - (4) Identify any restrictions on eligibility for reimbursement that the manufacturer is imposing (as limited by [§ 573.13 (d)](/cfr/49/573.13.md?p=d) of this chapter);
  - (5) Specify all necessary documentation that must be submitted to obtain reimbursement;
  - (6) Explain how to submit a claim for reimbursement of a pre-notification remedy; and
  - (7) Identify the office and address of the manufacturer where a claim can be submitted by mail and any authorized dealers or facilities where a claimant may submit a claim for reimbursement.
- (e) The manufacturer is not required to provide notification regarding reimbursement under this section if NHTSA finds, based upon a written request by a manufacturer accompanied by supporting information, views, and arguments, that all covered vehicles are under warranty or that no person would be eligible for reimbursement under [§ 573.13](/cfr/49/573.13.md) of this chapter.

## Notes

### Amendments

[67 FR 64065, Oct. 17, 2002]

### Authority

Authority: 49 U.S.C. 30102, 30103, 30116-121, 30166; delegation of authority at 49 CFR 1.95 and 49 CFR 501.8.

### Source

Source: 41 FR 56816, Dec. 30, 1976, unless otherwise noted.

### Amendments

[67 FR 64065, Oct. 17, 2002]