---
kind: "section"
citation: "49 C.F.R. § 39.85"
title: "49"
number: "39.85"
heading: "What services must PVOs provide to passengers with a disability on board a passenger vessel?"
url: "https://uscodex.org/cfr/49/39.85"
---

# §39.85. What services must PVOs provide to passengers with a disability on board a passenger vessel?


As a PVO, you must provide services on board the vessel as requested by or on behalf of passengers with a disability, or when offered by PVO personnel and accepted by passengers with a disability, as follows:

- (a) Assistance in moving about the vessel, with respect to any physical barriers rendering an area not readily accessible and usable to the passenger.
- (b) If food is provided to passengers on the vessel, assistance in preparation for eating, such as opening packages and identifying food;
- (c) Effective communication with passengers who have vision impairments or who are deaf or hard-of-hearing, so that these passengers have timely access to information the PVO provides to other passengers (e.g., weather, on-board services, delays).

## Notes

### Authority

Authority: 42 U.S.C. 12101 through 12213; 49 U.S.C. 322; 29 U.S.C. 794.

### Source

Source: 75 FR 38893, July 6, 2010, unless otherwise noted.