---
kind: "section"
citation: "49 C.F.R. § 375.709"
title: "49"
number: "375.709"
heading: "If a shipment is totally lost or destroyed, what charges may I collect at delivery?"
url: "https://uscodex.org/cfr/49/375.709"
---

# §375.709. If a shipment is totally lost or destroyed, what charges may I collect at delivery?

- (a) You are forbidden from collecting, or requiring an individual shipper to pay, any freight charges (including any charges for accessorial or terminal services) when a household goods shipment is totally lost or destroyed in transit. The following two conditions also apply:
  - (1) You must collect any specific valuation charge due.
  - (2) You may disregard [paragraph (a)](#a) of this section if loss or destruction was due to an act or omission of the individual shipper.
- (b) The individual shipper's rights are in addition to, and not in lieu of, any other rights the individual shipper may have with respect to a shipment of household goods you or your agent(s) totally lost or destroyed in transit. This applies whether or not the individual shipper exercises its rights provided in [paragraph (a)](#a) of this section.

## Notes

### Authority

Authority: 49 U.S.C. 13102, 13301, 13501, 13704, 13707, 13902, 14104, 14706, 14708; subtitle B, title IV of Pub. L. 109-59; and 49 CFR 1.87.

### Source

Source: 68 FR 35091, June 11, 2003, unless otherwise noted.