---
kind: "section"
citation: "49 C.F.R. § 37.207"
title: "49"
number: "37.207"
heading: "Discriminatory practices."
url: "https://uscodex.org/cfr/49/37.207"
---

# §37.207. Discriminatory practices.


It shall be considered discrimination for any operator to—

- (a) Deny transportation to passengers with disabilities, except as provided in [§ 37.5(h)](/cfr/49/37.5.md?p=h);
- (b) Use or request the use of persons other than the operator's employees (e.g., family members or traveling companions of a passenger with a disability, medical or public safety personnel) for routine boarding or other assistance to passengers with disabilities, unless the passenger requests or consents to assistance from such persons;
- (c) Require or request a passenger with a disability to reschedule his or her trip, or travel at a time other than the time the passenger has requested, in order to receive transportation as required by this subpart;
- (d) Fail to provide reservation services to passengers with disabilities equivalent to those provided other passengers; or
- (e) **Fail or refuse to comply with any applicable provision of this part.**

## Notes

### Source

Source: 63 FR 51690, Sept. 28, 1998, unless otherwise noted.

### Authority

Authority: 42 U.S.C. 12101-12213; 49 U.S.C. 322.

### Source

Source: 56 FR 45621, Sept. 6, 1991, unless otherwise noted.