---
kind: "section"
citation: "47 C.F.R. § 76.980"
title: "47"
number: "76.980"
heading: "Charges for customer changes."
url: "https://uscodex.org/cfr/47/76.980"
---

# §76.980. Charges for customer changes.

- (a) This section shall govern charges for any changes in service tiers or equipment provided to the subscriber that are initiated at the request of a subscriber after initial service installation and that result in the subscriber receiving only a basic tier of service, with or without additional non-tier services, and no additional tier of service.
- (b) The charge for customer changes in service tiers effected solely by coded entry on a computer terminal or by other similarly simple methods shall be a nominal amount, not exceeding actual costs, as defined in [paragraph (c)](#c) of this section.
- (c) The charge for customers changes in service tiers or equipment that involve more than coded entry on a computer or other similarly simple method shall be based on actual cost. The actual cost charge shall be either the HSC, as defined in [Section 76.923](/cfr/47/76.923.md) of the rules, multiplied by the number of persons hours needed to implement the change, or the HSC multiplied by the average number of persons hours involved in implementing customer changes.
- (d) A cable operator may establish a higher charge for changes effected solely by coded entry on a computer terminal or by other similarly simple methods, subject to approval by the franchising authority, for a subscriber changing service tiers more than two times in a twelve month period, except for such changes ordered in response to a change in price or channel line-up.
- (e) Cable operators must also notify subscribers of potential charges for customer service changes, as provided in [§ 76.1604](/cfr/47/76.1604.md).
- (f) For 30 days after notice of retiering or rate increases, a customer may obtain changes in service tiers at no additional charge.

## Notes

### Amendments

[58 FR 29753, May 21, 1993, as amended at 65 FR 53617, Sept. 5, 2000; 90 FR 31156, July 14, 2025]

### Source

Source: 58 FR 29753, May 21, 1993, unless otherwise noted.

### Authority

Authority: 47 U.S.C. 151, 152, 153, 154, 301, 302, 302a, 303, 303a, 307, 308, 309, 312, 315, 317, 325, 335, 338, 339, 340, 341, 503, 521, 522, 531, 532, 534, 535, 536, 537, 543, 544, 544a, 545, 548, 549, 552, 554, 556, 558, 560, 561, 562, 571, 572, 573.

### Source

Source: 37 FR 3278, Feb. 12, 1972, unless otherwise noted.

### Amendments

[58 FR 29753, May 21, 1993, as amended at 65 FR 53617, Sept. 5, 2000; 90 FR 31156, July 14, 2025]