---
kind: "section"
citation: "47 C.F.R. § 68.417"
title: "47"
number: "68.417"
heading: "Informal complaints; form and content."
url: "https://uscodex.org/cfr/47/68.417"
---

# §68.417. Informal complaints; form and content.

- (a) An informal complaint alleging a violation of hearing aid compatibility and/or volume control rules in this subpart may be transmitted to the Consumer Information Bureau by any reasonable means, e.g., letter, facsimile transmission, telephone (voice/TRS/TTY), Internet e-mail, ASCII text, audio-cassette recording, and Braille.
- (b) An informal complaint shall include:
  - (1) The name and address of the complainant;
  - (2) The name and address of the responsible party, if known, or the manufacturer or provider against whom the complaint is made;
  - (3) A full description of the terminal equipment about which the complaint is made;
  - (4) The date or dates on which the complainant purchased, acquired or used the terminal equipment about which the complaint is being made;
  - (5) A complete statement of the facts, including documentation where available, supporting the complainant's allegation that the defendant has failed to comply with the requirements of this subpart;
  - (6) The specific relief or satisfaction sought by the complainant, and
  - (7) The complainant's preferred format or method of response to the complaint by the Commission and defendant (e.g., letter, facsimile transmission, telephone (voice/TRS/TTY), Internet e-mail, ASCII text, audio-cassette recording, Braille; or some other method that will best accommodate the complainant's disability).

## Notes

### Amendments

[66 FR 7587, Jan. 24, 2001]

### Authority

Authority: 47 U.S.C. 154, 303, 610.

### Amendments

[66 FR 7587, Jan. 24, 2001]