---
kind: "section"
citation: "47 C.F.R. § 54.1604"
title: "47"
number: "54.1604"
heading: "Participating provider obligation to offer Emergency Broadband Benefit Program."
url: "https://uscodex.org/cfr/47/54.1604"
---

# §54.1604. Participating provider obligation to offer Emergency Broadband Benefit Program.

- (a) All participating providers in the Emergency Broadband Benefit Program must make available the Emergency Broadband Benefit Program to qualifying low-income consumers.
- (b) **All participating providers in the Emergency Broadband Benefit Program are encouraged to—**
  - (1) Publicize the availability of the Emergency Broadband Benefit Program in a manner reasonably designed to reach those likely to qualify for the service.
  - (2) Indicate on all materials describing the Emergency Broadband Benefit Program, using easily understood language in the dominant languages of the communities the provider serves:
    - (i) The eligibility requirements for consumer participation;
    - (ii) That the Emergency Broadband Benefit is non-transferable and is limited to one discount per household;
    - (iii) The monetary charges to the customer;
    - (iv) The available upload/download speeds and data caps for the covered services, and a list of connected devices, if any, with descriptions;
    - (v) The provider's customer service telephone number, which must be prominently displayed on all promotional materials and adequately staffed by customer service representatives; and
    - (vi) That the Emergency Broadband Benefit Program is a temporary emergency Federal Government benefit program operated by the Federal Communications Commission and, upon its conclusion, customers will be subject to the provider's regular rates, terms, and conditions.

## Notes

### Source

Source: 86 FR 19560, Apr. 13, 2021, unless otherwise noted.

### Authority

Authority: 47 U.S.C. 151, 154(i), 155, 201, 205, 214, 219, 220, 229, 254, 303(r), 403, 1004, 1302, 1601-1609, and 1752, unless otherwise noted.

### Source

Source: 62 FR 32948, June 17, 1997, unless otherwise noted.