---
kind: "section"
citation: "47 C.F.R. § 52.37"
title: "47"
number: "52.37"
heading: "Number Portability Requirements for Wireless Providers."
url: "https://uscodex.org/cfr/47/52.37"
---

# §52.37. Number Portability Requirements for Wireless Providers.

- (a) **Applicability.** This section applies to all providers of commercial mobile radio service (CMRS), as defined in [47 CFR 20.3](/cfr/47/20.3.md), including resellers of wireless service.
- (b) **Authentication of port-out requests.** A CMRS provider shall use secure methods to authenticate a customer that are reasonably designed to confirm the customer's identity before effectuating a port-out request, except to the extent otherwise required by [47 U.S.C. 345](/usc/47/345.md) (Safe Connections Act of 2022) or [Part 64](/cfr/47/part64.md) [Subpart II](/cfr/47/subpartII.md) of this chapter. A CMRS provider shall regularly, but not less than annually, review and, as necessary, update its customer authentication methods to ensure that its authentication methods continue to be secure.
- (c) -(e) [Reserved]
- (f) **Employee Training.** A CMRS provider shall develop and implement training for employees to specifically address fraudulent port-out attempts, complaints, and remediation. Training shall include, at a minimum, how to identify fraudulent requests, how to recognize when a customer may be the victim of fraud, and how to direct potential victims and individuals making potentially fraudulent requests to employees specifically trained to handle such incidents.
- (g) [Reserved]
- (h) **This section contains information-collection and/or recordkeeping requirements.** Compliance with this section will not be required until this paragraph is removed or contains a compliance date.

## Notes

### Amendments

[88 FR 85813, Dec. 8, 2023]

### Source

Source: 61 FR 38637, July 25, 1996, unless otherwise noted. Redesignated at 61 FR 47353, Sept. 6, 1996.

### Authority

Authority: 47 U.S.C. 151, 152, 153, 154, 155, 201-205, 207-209, 218, 225-227, 227b-1, 251-252, 271, 303, 332, unless otherwise noted.

### Source

Source: 61 FR 38637, July 25, 1996, unless otherwise noted.

### Amendments

[88 FR 85813, Dec. 8, 2023]