---
kind: "section"
citation: "45 C.F.R. § 98.32"
title: "45"
number: "98.32"
heading: "Parental complaints."
url: "https://uscodex.org/cfr/45/98.32"
---

# §98.32. Parental complaints.


The State shall:

- (a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;
- (b) Maintain a record of substantiated parent complains;
- (c) Make information regarding such parental complaints available to the public on request; and
- (d) The Lead Agency shall provide a detailed description in the Plan of how:
  - (1) Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and,
  - (2) **A record of substantiated complaints is maintained and is made available.**

## Notes

### Amendments

[81 FR 67581, Sept. 30, 2016]

### Authority

Authority: 42 U.S.C. 618, 9857 et seq.

### Source

Source: 63 FR 39981, July 24, 1998, unless otherwise noted.

### Amendments

[81 FR 67581, Sept. 30, 2016]