---
kind: "section"
citation: "39 C.F.R. § 3055.92"
title: "39"
number: "3055.92"
heading: "Customer Experience Measurement Surveys."
url: "https://uscodex.org/cfr/39/3055.92"
---

# §3055.92. Customer Experience Measurement Surveys.

- (a) The report shall include a copy of each type of Customer Experience Measurement instrument, or any similar instrument that may supersede the Customer Experience Measurement instrument used in the preceding fiscal year.
- (b) The report shall include information obtained from each type of Customer Experience Measurement instrument, or any similar instrument that may supersede the Customer Experience Measurement instrument including:
  - (1) A description of the customer type targeted by the survey;
  - (2) The number of surveys initiated and the number of surveys received; and
  - (3) Where the question asked is subject to a multiple choice response, the number of responses received for each question, disaggregated by each of the possible responses.

## Notes

### Authority

Authority: 39 U.S.C. 503, 3622, 3651, 3652, 3653, 3691, 3692, 3705.

### Source

Source: 75 FR 38742, July 6, 2010, unless otherwise noted.