---
kind: "section"
citation: "36 C.F.R. § 1154.160"
title: "36"
number: "1154.160"
heading: "Communications."
url: "https://uscodex.org/cfr/36/1154.160"
---

# §1154.160. Communications.

- (a) The agency shall take appropriate steps to ensure effective communication with applicants, participants, personnel of other Federal entities, and members of the public.
  - (1) The agency shall furnish appropriate auxiliary aids where necessary to afford a handicapped person an equal opportunity to participate in, and enjoy the benefits of, the program or activity conducted by the agency.
    - (i) In determining what type of auxiliary aid is necessary, the agency shall give primary consideration to the requests of the handicapped person.
    - (ii) The agency need not provide individually prescribed devices, readers for personal use or study, or other devices of a personal nature.
  - (2) Where the agency communicates with applicants, beneficiaries, and members of the public by telephone, telecommunications devices for deaf persons (TDD's) or equally effective telecommunication systems shall be used.
- (b) The agency shall ensure that interested person, including persons with impaired vision, speech or hearing, can obtain information as to the existence and location of accessible services, activities, and facilities.
- (c) The agency shall provide signage at a primary entrance to each of its inaccessible facilities, directing users to a location at which they can obtain information about accessible facilities. The international symbol for accessibility shall be used at each primary entrance of an accessible facility.
- (d) This section does not require the agency to take any action that it can demonstrate would result in a fundamental alteration in the nature of a program or activity or in undue financial and administrative burdens.

## Notes

### Amendments

[52 FR 16380, May 5, 1987, as amended at 53 FR 24265, June 28, 1988]

### Authority

Authority: 29 U.S.C. 794.

### Source

Source: 52 FR 16380, May 5, 1987, unless otherwise noted.

### Amendments

[52 FR 16380, May 5, 1987, as amended at 53 FR 24265, June 28, 1988]