---
kind: "section"
citation: "34 C.F.R. § 303.432"
title: "34"
number: "303.432"
heading: "Adoption of State complaint procedures."
url: "https://uscodex.org/cfr/34/303.432"
---

# §303.432. Adoption of State complaint procedures.

- (a) **General.** Each lead agency must adopt written procedures for—
  - (1) Resolving any complaint, including a complaint filed by an organization or individual from another State, that meets the requirements in [§ 303.434](/cfr/34/303.434.md) by providing for the filing of a complaint with the lead agency; and
  - (2) Widely disseminating to parents and other interested individuals, including parent training and information centers, Protection and Advocacy (P&A) agencies, and other appropriate entities, the State procedures under [§§ 303.432 through 303.434](/cfr/34/303.432..303.434.md).
- (b) **Remedies for denial of appropriate services.** In resolving a complaint in which the lead agency has found a failure to provide appropriate services, the lead agency, pursuant to its general supervisory authority under part C of the Act, must address—
  - (1) The failure to provide appropriate services, including corrective actions appropriate to address the needs of the infant or toddler with a disability who is the subject of the complaint and the infant's or toddler's family (such as compensatory services or monetary reimbursement); and
  - (2) Appropriate future provision of services for all infants and toddlers with disabilities and their families.

## Notes

### Authority

Authority: 20 U.S.C. 1431 through 1444, unless otherwise noted.

### Source

Source: 76 FR 60244, Sept. 28, 2011, unless otherwise noted.