---
kind: "section"
citation: "25 C.F.R. § 141.59"
title: "25"
number: "141.59"
heading: "Customer complaint procedures."
url: "https://uscodex.org/cfr/25/141.59"
---

# §141.59. Customer complaint procedures.

- (a) Any customer of a licensee may file a complaint with the Commissioner alleging that the licensee has committed a violation of this part.
- (b) Upon receipt of a customer complaint the Commissioner shall initiate show cause proceedings under the provisions of [§ 141.56](/cfr/25/141.56.md) of this part.
- (c) If the Commissioner fails to order remedial action within forty (40) days from the date the complaint is filed, the complainant may appeal under the provisions of [part 2 of this title](/cfr/25/part2.md) not later than seventy (70) days after the date the complaint is filed.
- (d) If the Commissioner orders remedial action, the complainant may appeal under the provisions of [part 2 of this title](/cfr/25/part2.md) not later than thirty (30) days after the date on which the remedial action is ordered.

## Notes

### Authority

Authority: 5 U.S.C. 301; 25 U.S.C. 2 and 9; and Sec. 701, Pub. L. 114-74, 129 Stat. 599, unless otherwise noted.

### Source

Source: 40 FR 39835, Aug. 29, 1975, unless otherwise noted. Redesignated at 47 FR 13327, Mar. 30, 1982.