---
kind: "section"
citation: "20 C.F.R. § 686.960"
title: "20"
number: "686.960"
heading: "What procedures are available to resolve complaints and disputes?"
url: "https://uscodex.org/cfr/20/686.960"
---

# §686.960. What procedures are available to resolve complaints and disputes?

- (a) Each Job Corps center operator and service provider must establish and maintain a grievance procedure for filing complaints and resolving disputes from applicants, students and/or other interested parties about its programs and activities. A hearing on each complaint or dispute must be conducted within 30 days of the filing of the complaint or dispute. A decision on the complaint must be made by the center operator or service provider, as appropriate, within 60 days after the filing of the complaint, and a copy of the decision must be immediately served, by first-class mail, on the complainant and any other party to the complaint. Except for complaints under [§ 686.470](/cfr/20/686.470.md) or complaints alleging fraud or other criminal activity, complaints may be filed within 1 year of the occurrence that led to the complaint.
- (b) The procedure established under [paragraph (a)](#a) of this section must include procedures to process complaints alleging violations of [sec. 188](/cfr/20/188.md) of WIOA, consistent with Department nondiscrimination regulations implementing [sec. 188](/cfr/20/188.md) of WIOA at [29 CFR part 38](/cfr/29/part38.md) and [§ 686.985](/cfr/20/686.985.md).

## Notes

### Authority

Authority: Secs. 142, 144, 146, 147, 159, 189, 503, Pub. L. 113-128, 128 Stat. 1425 (Jul. 22, 2014).

### Source

Source: 81 FR 56443, Aug. 19, 2016, unless otherwise noted.