---
kind: "section"
citation: "20 C.F.R. § 683.600"
title: "20"
number: "683.600"
heading: "What local area, State, and direct recipient grievance procedures must be established?"
url: "https://uscodex.org/cfr/20/683.600"
---

# §683.600. What local area, State, and direct recipient grievance procedures must be established?

- (a) Each local area, State, outlying area, and direct recipient of funds under title I of WIOA, except for Job Corps, must establish and maintain a procedure for participants and other interested parties to file grievances and complaints alleging violations of the requirements of title I of WIOA, according to the requirements of this section. The grievance procedure requirements applicable to Job Corps are set forth at §§ [686.960](/cfr/20/686.960.md) and [686.965](/cfr/20/686.965.md) of this chapter.
- (b) **Each local area, State, and direct recipient must—**
  - (1) Provide information about the content of the grievance and complaint procedures required by this section to participants and other interested parties affected by the local workforce development system, including one-stop partners and service providers;
  - (2) Require that every entity to which it awards title I funds provide the information referred to in [paragraph (b)(1)](#b-1) of this section to participants receiving title I-funded services from such entities; and
  - (3) Must make reasonable efforts to assure that the information referred to in [paragraph (b)(1)](#b-1) of this section will be understood by affected participants and other individuals, including youth and those who are limited-English speaking individuals. Such efforts must comply with the language requirements of [29 CFR 37.35](/cfr/29/37.35.md) regarding the provision of services and information in languages other than English.
- (c) Local area procedures must provide:
  - (1) A process for dealing with grievances and complaints from participants and other interested parties affected by the local workforce development system, including one-stop partners and service providers;
  - (2) An opportunity for an informal resolution and a hearing to be completed within 60 days of the filing of the grievance or complaint;
  - (3) A process which allows an individual alleging a labor standards violation to submit the grievance to a binding arbitration procedure, if a collective bargaining agreement covering the parties to the grievance so provides; and
  - (4) **An opportunity for a local level appeal to a State entity when—**
    - (i) No decision is reached within 60 days; or
    - (ii) **Either party is dissatisfied with the local hearing decision.**
- (d) State procedures must provide:
  - (1) A process for dealing with grievances and complaints from participants and other interested parties affected by the statewide Workforce Investment programs;
  - (2) A process for resolving appeals made under [paragraph (c)(4)](#c-4) of this section;
  - (3) A process for remanding grievances and complaints related to the local Workforce Innovation and Opportunity Act programs to the local area grievance process; and
  - (4) An opportunity for an informal resolution and a hearing to be completed within 60 days of the filing of the grievance or complaint; and
  - (5) An opportunity for appeal to the Secretary under the circumstances described in [§ 683.610(a)](/cfr/20/683.610.md?p=a).
- (e) Procedures of direct recipients must provide:
  - (1) A process for dealing with grievance and complaints from participants and other interested parties affected by the recipient's Workforce Innovation and Opportunity Act programs; and
  - (2) An opportunity for an informal resolution and a hearing to be completed within 60 days of the filing of the grievance or complaint.
- (f) The remedies that may be imposed under local, State, and direct recipient grievance procedures are enumerated at WIOA [sec. 181(c)(3)](/cfr/20/181.md?p=c-3).
- (g)
  - (1) The provisions of this section on grievance procedures do not apply to discrimination complaints brought under WIOA [sec. 188](/cfr/20/188.md) and/or [29 CFR part 38](/cfr/29/part38.md). Such complaints must be handled in accordance with the procedures set forth in that regulatory part.
  - (2) **Questions about or complaints alleging a violation of the nondiscrimination provisions of WIOA sec.** 188 may be directed or mailed to the Director, Civil Rights Center, U.S. Department of Labor, Room N4123, 200 Constitution Avenue NW., Washington, DC 20210, for processing.
- (h) Nothing in this subpart precludes a grievant or complainant from pursuing a remedy authorized under another Federal, State, or local law.

## Notes

### Authority

Authority: Secs. 102, 116, 121, 127, 128, 132, 133, 147, 167, 169, 171, 181, 185, 186, 189, 195, 503, Public Law 113-128, 128 Stat. 1425 (Jul. 22, 2014).

### Source

Source: 81 FR 56410, Aug. 19, 2016, unless otherwise noted.