---
kind: "section"
citation: "20 C.F.R. § 680.340"
title: "20"
number: "680.340"
heading: "What are the requirements for consumer choice?"
url: "https://uscodex.org/cfr/20/680.340"
---

# §680.340. What are the requirements for consumer choice?

- (a) Training services, whether under ITAs or under contract, must be provided in a manner that maximizes informed consumer choice in selecting an eligible provider.
- (b) Each Local WDB, through the one-stop center, must make available to customers the State list of eligible training providers required in WIOA [sec. 122(d)](/cfr/20/122.md?p=d). The list includes a description of the programs through which the providers may offer the training services, and the performance and cost information about those providers described in WIOA [sec. 122(d)](/cfr/20/122.md?p=d). Additionally, the Local WDB must make available information identifying eligible providers as may be required by the Governor under WIOA [sec. 122(h)](/cfr/20/122.md?p=h) (where applicable).
- (c) An individual who has been determined eligible for training services under [§ 680.210](/cfr/20/680.210.md) may select a provider described in [paragraph (b)](#b) of this section after consultation with a career planner. Unless the program has exhausted training funds for the program year, the one-stop center must refer the individual to the selected provider, and establish an ITA for the individual to pay for training. For purposes of this [paragraph (c)](#c), a referral may be carried out by providing a voucher or certificate to the individual to obtain the training.
- (d) The cost of referral of an individual with an ITA to a training provider is paid by the applicable adult or dislocated worker program under title I of WIOA.
- (e) Each Local WDB, through the one-stop center, may coordinate funding for ITAs with funding from other Federal, State, local, or private job training programs or sources to assist the individual in obtaining training services.
- (f) Consistent with [paragraph (a)](#a) of this section, priority consideration must be given to programs that lead to recognized postsecondary credentials (defined at WIOA [sec. 3(52)](/cfr/20/3.md?p=52)) that are aligned with in-demand industry sectors or occupations in the local area.

## Notes

### Authority

Authority: Secs. 122, 134, 189, 503, Pub. L. 113-128, 128 Stat. 1425 (Jul. 22, 2014).

### Source

Source: 81 FR 56385, Aug. 19, 2016, unless otherwise noted.