---
kind: "range"
citation: "20 C.F.R. §§ 678.305–678.315"
title: "20"
from: "678.305"
to: "678.315"
count: 3
url: "https://uscodex.org/cfr/20/678.305..678.315"
---

# §678.305. What is a comprehensive one-stop center and what must be provided there?

- (a) A comprehensive one-stop center is a physical location where job seeker and employer customers can access the programs, services, and activities of all required one-stop partners. A comprehensive one-stop center must have at least one title I staff person physically present.
- (b) The comprehensive one-stop center must provide:
  - (1) Career services, described in [§ 678.430](/cfr/20/678.430.md);
  - (2) Access to training services described in [§ 680.200](/cfr/20/680.200.md) of this chapter;
  - (3) **Access to any employment and training activities carried out under sec.** 134(d) of WIOA;
  - (4) Access to programs and activities carried out by one-stop partners listed in [§§ 678.400 through 678.410](/cfr/20/678.400..678.410.md), including the Employment Service program authorized under the Wagner-Peyser Act, as amended by WIOA title III (Wagner-Peyser Act Employment Service program); and
  - (5) **Workforce and labor market information.**
- (c) Customers must have access to these programs, services, and activities during regular business days at a comprehensive one-stop center. The Local Workforce Development Board (WDB) may establish other service hours at other times to accommodate the schedules of individuals who work on regular business days. The State WDB will evaluate the hours of access to service as part of the evaluation of effectiveness in the one-stop certification process described in [§ 678.800(b)](/cfr/20/678.800.md?p=b).
- (d) “Access” to each partner program and its services means:
  - (1) Having a program staff member physically present at the one-stop center;
  - (2) Having a staff member from a different partner program physically present at the one-stop center appropriately trained to provide information to customers about the programs, services, and activities available through partner programs; or
  - (3) Making available a direct linkage through technology to program staff who can provide meaningful information or services.
    - (i) A “direct linkage” means providing direct connection at the one-stop center, within a reasonable time, by phone or through a real-time Web-based communication to a program staff member who can provide program information or services to the customer.
    - (ii) A “direct linkage” cannot exclusively be providing a phone number or computer Web site or providing information, pamphlets, or materials.
- (e) All comprehensive one-stop centers must be physically and programmatically accessible to individuals with disabilities, as described in [29 CFR part 38](/cfr/29/part38.md), the implementing regulations of WIOA [sec. 188](/cfr/20/188.md).

# §678.310. What is an affiliated site and what must be provided there?

- (a) An affiliated site, or affiliate one-stop center, is a site that makes available to job seeker and employer customers one or more of the one-stop partners' programs, services, and activities. An affiliated site does not need to provide access to every required one-stop partner program. The frequency of program staff's physical presence in the affiliated site will be determined at the local level. Affiliated sites are access points in addition to the comprehensive one-stop center(s) in each local area. If used by local areas as a part of the service delivery strategy, affiliate sites must be implemented in a manner that supplements and enhances customer access to services.
- (b) As described in [§ 678.315](/cfr/20/678.315.md), Wagner-Peyser Act employment services cannot be a stand-alone affiliated site.
- (c) States, in conjunction with the Local WDBs, must examine lease agreements and property holdings throughout the one-stop delivery system in order to use property in an efficient and effective way. Where necessary and appropriate, States and Local WDBs must take expeditious steps to align lease expiration dates with efforts to consolidate one-stop operations into service points where Wagner-Peyser Act employment services are colocated as soon as reasonably possible. These steps must be included in the State Plan.
- (d) All affiliated sites must be physically and programmatically accessible to individuals with disabilities, as described in [29 CFR part 38](/cfr/29/part38.md), the implementing regulations of WIOA [sec. 188](/cfr/20/188.md).

# §678.315. Can a stand-alone Wagner-Peyser Act Employment Service office be designated as an affiliated one-stop site?

- (a) Separate stand-alone Wagner-Peyser Act Employment Service offices are not permitted under WIOA, as also described in [§ 652.202](/cfr/20/652.202.md) of this chapter.
- (b) If Wagner-Peyser Act employment services are provided at an affiliated site, there must be at least one or more other partners in the affiliated site with a physical presence of combined staff more than 50 percent of the time the center is open. Additionally, the other partner must not be the partner administering local veterans' employment representatives, disabled veterans' outreach program specialists, or unemployment compensation programs. If Wagner-Peyser Act employment services and any of these 3 programs are provided at an affiliated site, an additional partner or partners must have a presence of combined staff in the center more than 50 percent of the time the center is open.