---
kind: "section"
citation: "20 C.F.R. § 411.650"
title: "20"
number: "411.650"
heading: "Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?"
url: "https://uscodex.org/cfr/20/411.650"
---

# §411.650. Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?


Yes. Under the agreement to assist us in administering the Ticket to Work program, a PM is required to have procedures to resolve disputes with ENs that do not involve an EN's payment request. (See [§ 411.590](/cfr/20/411.590.md) for the process for resolving disputes on EN payment requests.) This process must ensure that:

- (a) The EN can seek a solution through the PM's internal grievance procedures; and
- (b) If the PM's internal grievance procedures do not result in a mutually agreeable solution, the PM shall refer the dispute to us for a decision.

## Notes

### Authority

Authority: Secs. 702(a)(5) and 1148 of the Social Security Act (42 U.S.C. 902(a)(5) and 1320b-19); sec. 101(b)-(e), Public Law 106-170, 113 Stat. 1860, 1873 (42 U.S.C. 1320b-19 note).

### Source

Source: 66 FR 67420, Dec. 28, 2001, unless otherwise noted.