---
kind: "section"
citation: "20 C.F.R. § 411.600"
title: "20"
number: "411.600"
heading: "Is there a process for resolving disputes between beneficiaries and ENs that are not State VR agencies?"
url: "https://uscodex.org/cfr/20/411.600"
---

# §411.600. Is there a process for resolving disputes between beneficiaries and ENs that are not State VR agencies?


Yes. After an IWP is signed, a process is available which will assure each party a full, fair and timely review of a disputed matter. This process has three steps.

- (a) **The beneficiary can seek a solution through the EN's internal grievance procedures.**
- (b) If the EN's internal grievance procedures do not result in an agreeable solution, either the beneficiary or the EN may seek a resolution from the PM. (See [§ 411.115(k)](/cfr/20/411.115.md?p=k) for a definition of the PM.)
- (c) If either the beneficiary or the EN is dissatisfied with the resolution proposed by the PM, either party may request a decision from us.

## Notes

### Authority

Authority: Secs. 702(a)(5) and 1148 of the Social Security Act (42 U.S.C. 902(a)(5) and 1320b-19); sec. 101(b)-(e), Public Law 106-170, 113 Stat. 1860, 1873 (42 U.S.C. 1320b-19 note).

### Source

Source: 66 FR 67420, Dec. 28, 2001, unless otherwise noted.