---
kind: "section"
citation: "20 C.F.R. § 411.250"
title: "20"
number: "411.250"
heading: "How will SSA evaluate a PM?"
url: "https://uscodex.org/cfr/20/411.250"
---

# §411.250. How will SSA evaluate a PM?

- (a) We will periodically conduct a formal evaluation of the PM. The evaluation will include, but not be limited to, an assessment examining the following areas:
  - (1) Quality of services;
  - (2) Cost control;
  - (3) Timeliness of performance;
  - (4) Business relations; and
  - (5) **Customer satisfaction.**
- (b) Our Project Officer will perform the evaluation. The PM will have an opportunity to comment on the evaluation, and then the Contracting Officer will determine the PM's final rating.
- (c) These performance evaluations will be made part of our database on contractor past performance to which any Federal agency may have access.
- (d) Failure to comply with the standards used in the evaluation may result in early termination of our agreement with the PM.

## Notes

### Authority

Authority: Secs. 702(a)(5) and 1148 of the Social Security Act (42 U.S.C. 902(a)(5) and 1320b-19); sec. 101(b)-(e), Public Law 106-170, 113 Stat. 1860, 1873 (42 U.S.C. 1320b-19 note).

### Source

Source: 66 FR 67420, Dec. 28, 2001, unless otherwise noted.