---
kind: "section"
citation: "14 C.F.R. § 382.89"
title: "14"
number: "382.89"
heading: "How timely must the service required under this Subpart be provided by carriers to passengers with disabilities?"
url: "https://uscodex.org/cfr/14/382.89"
---

# §382.89. How timely must the service required under this Subpart be provided by carriers to passengers with disabilities?

- (a) As a carrier, the assistance you provide with respect to this subpart must be performed in a prompt manner.
- (b) Whether the assistance is prompt is dependent on the totality of the circumstances, except, for as set forth in [paragraph (c)](#c) of this section.
- (c) Prompt assistance for a person who uses a boarding chair (i.e., aisle chair) in deplaning means:
  - (1) Personnel and boarding chair must be available to deplane the passenger when the last passenger who did not request deplaning assistance departs the aircraft;
  - (2) The passenger's personal wheelchair must be available as close as possible to the door of the aircraft to the maximum extent possible, except:
    - (i) Where this practice would be inconsistent with Federal regulations governing transportation security or the transportation of hazardous materials; or
    - (ii) When the passenger requests the wheelchair be returned at a location other than the door of the aircraft; and
  - (3) When a passenger's personal wheelchair is not available at the door of the aircraft for the reasons set forth in [paragraph (c)(2)](#c-2) of this section, an airport wheelchair must be available as close as possible to the door of the aircraft for the passenger's use.

## Notes

### Amendments

[DOT-OST-2022-0144, 89 FR 102442, Dec. 17, 2024]

### Authority

Authority: 49 U.S.C. 41702 and 41705, Pub. L. 115-254, and Pub. L. 118-63.

### Source

Source: Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, unless otherwise noted.

### Amendments

[DOT-OST-2022-0144, 89 FR 102442, Dec. 17, 2024]