---
kind: "section"
citation: "14 C.F.R. § 382.76"
title: "14"
number: "382.76"
heading: "May a carrier require a service animal user to check-in physically at the airport?"
url: "https://uscodex.org/cfr/14/382.76"
---

# §382.76. May a carrier require a service animal user to check-in physically at the airport?


You may not require a passenger with a disability to check-in physically at the airport, rather than using the online check-in available to the general public, on the basis that the passenger is traveling with a service animal.


## Notes

### Amendments

[Doc. No. DOT-OST-2018-0068, 85 FR 79774, Dec. 10, 2020]

### Authority

Authority: 49 U.S.C. 41702 and 41705, Pub. L. 115-254, and Pub. L. 118-63.

### Source

Source: Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, unless otherwise noted.

### Amendments

[Doc. No. DOT-OST-2018-0068, 85 FR 79774, Dec. 10, 2020]