---
kind: "section"
citation: "14 C.F.R. § 382.159"
title: "14"
number: "382.159"
heading: "How are complaints filed with DOT?"
url: "https://uscodex.org/cfr/14/382.159"
---

# §382.159. How are complaints filed with DOT?

- (a) Any person believing that a carrier has violated any provision of this part may seek assistance or file an informal complaint at the Department of Transportation no later than 6 months after the date of the incident by either:
  - (1) **Going to the web site of the Department's Aviation Consumer Protection Division at <I>http—** //airconsumer.ost.dot.gov and selecting “Air Travel Problems and Complaints,” or
  - (2) Writing to Department of Transportation, Aviation Consumer Protection Division (C-75), 1200 New Jersey Avenue, SE., Washington, DC 20590.
- (b) Any person believing that a carrier has violated any provision of this part may also file a formal complaint under the applicable procedures of [14 CFR part 302](/cfr/14/part302.md).
- (c) You must file a formal complaint under this part within six months of the incident on which the complaint is based in order to ensure that the Department of Transportation will investigate the matter.

## Notes

### Authority

Authority: 49 U.S.C. 41702 and 41705, Pub. L. 115-254, and Pub. L. 118-63.

### Source

Source: Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, unless otherwise noted.