---
kind: "section"
citation: "14 C.F.R. § 259.9"
title: "14"
number: "259.9"
heading: "One-page Passenger Rights Summary."
url: "https://uscodex.org/cfr/14/259.9"
---

# §259.9. One-page Passenger Rights Summary.

- (a) **Submission requirement.** Each covered air carrier shall submit to the Department of Transportation a one-page summary document that describes the rights of air passengers in air transportation (Passenger Rights Summary).
- (b) **Content.** The Passenger Rights Summary described in [paragraph (a)](#a) of this section shall include guidelines for the following:
  - (1) Compensation (regarding rebooking options, refunds, meals, and lodging) for flight delays of various lengths;
  - (2) Compensation (regarding rebooking options, refunds, meals, and lodging) for flight diversions;
  - (3) Compensation (regarding rebooking options, refunds, meals, and lodging) for flight cancellations;
  - (4) Compensation for mishandled baggage, including delayed, damaged, pilfered, or lost baggage;
  - (5) Voluntary relinquishment of a ticketed seat due to overbooking or priority of other passengers; and
  - (6) Involuntary denial of boarding and forced removal for whatever reason, including for safety and security reasons.
- (c) **website publication.** Not later than 90 days after a covered air carrier submits the Passenger Rights Summary described in [paragraph (a)](#a) of this section, the covered air carrier shall make the Passenger Rights Summary available in a prominent location on its website.
- (d) **Definition.** For the purposes of this section, the term covered air carrier means an air carrier or a foreign air carrier as those terms are defined by [49 U.S.C. 40102](/usc/49/40102.md).

## Notes

### Amendments

[91 FR 21957, Apr. 24, 2026]

### Authority

Authority: 49 U.S.C. 40101(a)(4), 40101(a)(9), 40113(a), 41702, 41708, 41712, 41727, 42301, and 42305.

### Source

Source: 74 FR 69002, Dec. 30, 2009, unless otherwise noted.

### Amendments

[91 FR 21957, Apr. 24, 2026]