---
kind: "section"
citation: "12 C.F.R. § 229.57"
title: "12"
number: "229.57"
heading: "Consumer awareness."
url: "https://uscodex.org/cfr/12/229.57"
---

# §229.57. Consumer awareness.

- (a) **General disclosure requirement and content.** Each bank shall provide, in accordance with [paragraph (b)](#b) of this section, a brief disclosure to each of its consumer customers that describes—
  - (1) That a substitute check is the legal equivalent of an original check; and
  - (2) The consumer recredit rights that apply when a consumer in good faith believes that a substitute check was not properly charged to his or her account.
- (b) **Distribution—**
  - (1) **Disclosure to consumers who receive paid checks with periodic account statements.** A bank shall provide the disclosure described in [paragraph (a)](#a) of this section to a consumer customer who receives paid original checks or paid substitute checks with his or her periodic account statement—
    - (i) No later than the first regularly scheduled communication with the consumer after October 28, 2004, for each consumer who is a customer of the bank on that date; and
    - (ii) At the time the customer relationship is initiated, for each customer relationship established after October 28, 2004.
  - (2) **Disclosure to consumers who receive substitute checks on an occasional basis—**
    - (i) The bank shall provide the disclosure described in [paragraph (a)](#a) of this section to a consumer customer of the bank who requests an original check or a copy of a check and receives a substitute check. If feasible, the bank shall provide this disclosure at the time of the consumer's request; otherwise, the bank shall provide this disclosure no later than the time at which the bank provides a substitute check in response to the consumer's request.
    - (ii) The bank shall provide the disclosure described in [paragraph (a)](#a) of this section to a consumer customer of the bank who receives a returned substitute check, at the time the bank provides such substitute check.
  - (3) **Multiple account holders.** A bank need not give separate disclosures to each customer on a jointly held account.

## Notes

### Authority

Authority: 12 U.S.C. 5001-5018.

### Source

Source: 69 FR 47311, Aug. 4, 2004, unless otherwise noted.

### Authority

Authority: 12 U.S.C. 4001-4010, 12 U.S.C. 5001-5018.

### Source

Source: 53 FR 19433, May 27, 1988, unless otherwise noted.