---
kind: "section"
citation: "12 C.F.R. § 1072.111"
title: "12"
number: "1072.111"
heading: "Communications."
url: "https://uscodex.org/cfr/12/1072.111"
---

# §1072.111. Communications.

- (a) The Bureau shall take appropriate steps to effectively communicate with applicants, participants, personnel of other federal entities, and members of the public.
  - (1) The Bureau shall furnish appropriate auxiliary aids where necessary to afford an individual with a disability an equal opportunity to participate in, and enjoy the benefits of, a program or activity conducted by the Bureau.
    - (i) In determining what type of auxiliary aid is necessary, the Bureau shall give consideration to any reasonable request of the individual with a disability.
    - (ii) The Bureau need not provide individually prescribed devices, readers for personal use or study, or other devices of a personal nature to applicants or participants in programs.
  - (2) Where the Bureau communicates with applicants and beneficiaries by

    telephone, the Bureau shall use a telecommunication device for deaf persons (TDD's) or equally effective telecommunication systems to communicate with persons with impaired hearing.

- (b) The Bureau shall make available to interested persons, including persons with impaired vision or hearing, information as to the existence and location of accessible services, activities, and facilities.
- (c) The Bureau shall post notices at a primary entrance to each of its inaccessible facilities, directing users to an accessible facility, or to a location at which they can obtain information about accessible facilities. The international symbol for accessibility shall be used at each primary entrance of an accessible facility.
- (d) This section does not require the Bureau to take any action that would result in a fundamental alteration in the nature of a program or activity or in undue financial and administrative burdens.

## Notes

### Authority

Authority: 29 U.S.C. 794; 29 U.S.C. 794d.

### Source

Source: 77 FR 46609, August 6, 2012, unless otherwise noted.